Customer Service Advisor
7 months ago
Job Description:You'll typically be the first person customers meet & may be stationed as a Greeter at our self-service pay stations. Your goal is to delight customers while assisting them in making a selection from our car wash service menu. Frequent communication is a key part of this role as you'll be responsible for explaining our services & educating customers about our social mission as well as communicating with the rest of the team via two way radio. People who have had the most success in this role are typically active, LOVE interacting with people & spending time outdoors.
We’ll set you up for success with an initial PAID training period which can be completed virtually
Success in this role gives you the opportunity to grow with an expanding and award-winning social enterprise, and learn about sales, service, and social entrepreneurship. This is a collaborative workplace culture (we all pitch in - no one is “above” a task). Cross training & advancement opportunities are available.
Responsibilities:
- Greeting customers at pay lane(s) with our standardized script.
- Explaining services & setting proper expectations, answering questions.
- Educating customers about our mission of employing people with autism.
- Selling wash club memberships.
- Delighting customers with friendly service.
- Using our Point-of-Sale system to ring up transactions (handling cash/cards, opening/closing down pay stations, etc).
- Various operational tasks (applying bug prep product on cars, measuring oversized vehicles, answering store phone, etc).
- Assisting in keeping designated area tidy & participating in site cleaning.
- Maintain a professional company image at all times.
- Friendly and outgoing personality.
- A passion for our social mission.
- A desire to work alongside individuals with autism.
- Must be able to stand and walk for long hours at a time under partial shade.
- Legally authorized to work in the United States.
- This is a flexible part-time or full-time position paid on an hourly basis with tips, sales commission, and the ability to earn overtime.
- Base pay ranges from $12-$15 per hour based on experience.
About Rising Tide Car Wash:
We’ve built Rising Tide Car Wash around the unique potential of our employees, most of whom are on the autism spectrum. By helping team members transform their natural talents into a professional skill set, we provide customers with a thoughtful and expert service, and give everyone on our team the chance to build a career and independent life.Our vision is to prove that autism can be a competitive advantage for business by growing our car wash locations. We believe that successfully growing this business model can make a powerful statement of how capable people with autism really are.
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