Answering Service Team Lead Specialist
7 days ago
**Job Description:** Answering Service Team Lead Specialist
We are seeking a dynamic and experienced Answering Service Team Lead Specialist to join our team at Answering Service Care in Margate, FL.
About the Position:
- This is a full-time position with a starting annual salary of $55,000 and opportunities for growth and development.
Key Responsibilities:
- Lead a team of Answering Service Operators, providing guidance and support to ensure exceptional customer service.
- Analyze data and reports to identify areas for improvement and implement strategies to increase efficiency and productivity.
- Develop and implement training programs to enhance the skills and knowledge of team members.
- Collaborate with HR to recruit and select new talent who aligns with our company culture and core values.
Requirements:
- A minimum of 5 years of experience in customer service, with at least 2 years in a management or leadership role.
- Bachelor's Degree in Business Management and/or related field.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a productive team.
Benefits:
- 401(k) plan with company match (50% match up to 6% of wages invested)
- Paid holiday/vacation/personal time
- Direct deposit (paid weekly)
- Health/Dental/Vision Benefits
- Fully Sponsored Employee Assistance Program (free to ALL employees)
- Childcare Reimbursement (up to $375 per month)
- Gym membership reimbursement (up to $15 per month)
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