Answering Service Team Lead Specialist

7 days ago


Margate, Florida, United States Answering Service Care Full time

**Job Description:** Answering Service Team Lead Specialist

We are seeking a dynamic and experienced Answering Service Team Lead Specialist to join our team at Answering Service Care in Margate, FL.

About the Position:

  • This is a full-time position with a starting annual salary of $55,000 and opportunities for growth and development.

Key Responsibilities:

  • Lead a team of Answering Service Operators, providing guidance and support to ensure exceptional customer service.
  • Analyze data and reports to identify areas for improvement and implement strategies to increase efficiency and productivity.
  • Develop and implement training programs to enhance the skills and knowledge of team members.
  • Collaborate with HR to recruit and select new talent who aligns with our company culture and core values.

Requirements:

  • A minimum of 5 years of experience in customer service, with at least 2 years in a management or leadership role.
  • Bachelor's Degree in Business Management and/or related field.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a productive team.

Benefits:

  • 401(k) plan with company match (50% match up to 6% of wages invested)
  • Paid holiday/vacation/personal time
  • Direct deposit (paid weekly)
  • Health/Dental/Vision Benefits
  • Fully Sponsored Employee Assistance Program (free to ALL employees)
  • Childcare Reimbursement (up to $375 per month)
  • Gym membership reimbursement (up to $15 per month)


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