Operations Manager

2 months ago

Margate, United States Answering Service Care Full time
Job description

Answering Service Care is seeking a skilled and experienced Manager to join our team. This manager will be responsible for overseeing the day-to-day answering service operations of one of our Industry Divisions and building and retaining a high-performing team; in turn, refining existing and developing new services to deliver value to our clients, optimizing the team’s performance and quality of service, while aiming for goals in client satisfaction and growth. This is an in-office position and requires reporting to work at our Margate, FL headquarters.

About Us:

Answering Service Care is a family-owned and operated business. Since 1974, we have been powered by Smiling Faces that Care about our co-workers, our mission, and our communities. We provide live telephone answering services to companies nationwide, including hundreds in multiple Industries. We are passionate about delivering exceptional customer service experiences and are looking for a Manager who shares our values and is ready to lead by example.

  • What You'll Do:

As a Manager, you will play a pivotal role in nurturing and growing our team of Smiling Faces. Your responsibilities will include:

  • Providing strong leadership to foster a culture of positivity, accountability, and empathy.
  • Setting, measuring, and achieving operational KPIs.
  • Analyze data and reports to evaluate staff performance and recognize top performers through kudos and awards.
  • Monitor and track the performance of the division and identify areas for improvement.
  • Build, nurture, and retain a team of Answering Service Operators.
  • Work closely with HR to interview and hire new talent who aligns with our needs the overall company culture, and core values.
  • Train new hires on skills for succeeding and develop continuing education to coach and refresh employees on core and new skills and requirements.
  • Develop monthly, quarterly, and annual goals/action plans for the team to achieve.
  • Meet and calibrate with our Customer Success team's Account Manager. To keep a finger on the pulse of client feedback and expectations, a partnership to grow the client base.
  • Collaborate with other managers and departments within the company to ensure the smooth operation of your division.

What We're Looking For:

We're seeking a dynamic individual who brings the following skills and experience to the table:

  • Minimum 5 years of experience in customer service, with a minimum of 2 years in a management or leadership role.
  • Bachelor’s Degree in Business Management and/or related field.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a productive team.
  • Excellent communication skills, with the ability to effectively manage relationships.
  • Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
  • Ability to work independently, organize, and manage multiple tasks and priorities.
  • Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
  • Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.
  • Approachable, engaging, and always ready to greet challenges with a smile. Must genuinely care about people and be sensitive to diverse and challenging scenarios.

What We Offer:

  • 401k with company match (50% match up to 6% of wages invested)
  • Paid holiday/vacation/personal time
  • Direct deposit (paid weekly)
  • Health/Dental/Vision Benefits
  • Fully Sponsored Employee Assistance Program (free to ALL employees)
  • Childcare Reimbursement (up to $375 per month)
  • Gym membership reimbursement (up to $15 per month)
  • And many more benefits

If you're ready to spread our culture and build a team of Smiling Faces, please submit your resume and a letter of interest outlining the attributes that make you the ideal candidate at Answering Service Care. We look forward to meeting you


Job Type: Full-time


Compensation: Starting at $55,000 annually



Answering Service Care is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, please contact HR@answeringservicecare.com

  • Operations Manager

    2 months ago

    margate, United States Answering Service Care Full time

    Job descriptionAnswering Service Care is seeking a skilled and experienced Manager to join our team. This manager will be responsible for overseeing the day-to-day answering service operations of one of our Industry Divisions and building and retaining a high-performing team; in turn, refining existing and developing new services to deliver value to our...

  • Operations Manager

    1 month ago

    margate, United States Answering Service Care Full time

    Job descriptionAnswering Service Care is seeking a skilled and experienced Manager to join our team. This manager will be responsible for overseeing the day-to-day answering service operations of one of our Industry Divisions and building and retaining a high-performing team; in turn, refining existing and developing new services to deliver value to our...

  • Restaurant Operations Manager

    3 weeks ago

    Margate, Florida, United States Firehouse Subs Full time

    Job SummaryWe are seeking a seasoned Shift Manager to lead our team at Firehouse Subs. The successful candidate will be responsible for ensuring the smooth operation of the restaurant during assigned shifts, maintaining high standards of customer service, food quality, and team performance.Key Responsibilities:Team Leadership: Lead and motivate a team of...

  • Center Operations Manager

    3 weeks ago

    Margate, Florida, United States CSL Plasma Full time

    About the RoleWe are seeking an experienced Center Operations Manager to join our team at CSL Plasma.Job SummaryThis is a senior-level leadership position responsible for overseeing the daily operations of our plasma donation center. The successful candidate will have ultimate responsibility for ensuring compliance with all Company SOPs, federal, state, and...

  • Restaurant Operations Manager

    3 weeks ago

    Margate, Florida, United States Firehouse Subs Full time

    Job SummaryWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Firehouse Subs. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and the ability to drive sales growth while maintaining high standards of customer service and food quality.About UsFirehouse...

  • Restaurant Operations Manager

    2 hours ago

    Margate, Florida, United States Firehouse Subs Full time

    OverviewFirehouse Subs is a fast-casual restaurant chain with a passion for serving quality food and giving back to the community. We are seeking an experienced Shift Manager to lead our team at one of our locations.

  • Registered Nurse

    4 weeks ago

    Margate, United States TotalMed Staffing Full time

    Registered Nurse-Operating Room Job ID #1701842 | Share About this Role As an Operating Room Registered Nurse, you'll deliver specialized care throughout surgical procedures. Your duties will encompass preparing the Operating Room team, maintaining aseptic conditions, aiding surgeons, and monitoring patients. Your pivotal role as an Operating Room...

  • Operational Technical Services | Utility Technician

    4 days ago

    margate, United States Operational Technical Services Full time

    Operational Technical Services (OTS) is one of the fastest growing private water and wastewater utility staffing providers in the country. We provide certified water treatment, distribution, wastewater treatment, collections, engineering, laboratory, water quality, maintenance, and training professionals to municipalities, special districts, and private...

  • Management Training Member

    7 months ago

    Margate, United States Rising Tide Car Wash Full time $45,000

    ABOUT US:We’ve built Rising Tide Car Wash around the unique potential of our employees, most of whom are on the autism spectrum. By helping team members transform their natural talents into a professional skill set, we provide customers with thoughtful and expert service and give everyone on our team the chance to build a career and independent life.Our...

  • Management Development Leader

    3 weeks ago

    Margate, Florida, United States Rising Tide Car Wash Full time

    About the OpportunityWe're seeking a talented individual to join our team as a Management Development Leader. As a key member of our Operations Management & Leadership Development Program, you'll be responsible for leading a team to achieve four core objectives.Provide exceptional service to our customers.Clean and well-maintained facilities at all...

  • Talent Solutions Manager

    2 weeks ago

    Margate, United States Randstad USA Full time

    Talent Solutions Manager at Randstad USA summary: The Talent Solutions Manager at Randstad is responsible for selling staffing solutions to prospective clients and expanding business within existing accounts. This role includes recruiting top talent, ensuring customer satisfaction, and utilizing technology to enhance client and candidate experiences. The...

  • Operational Technical Services | Utility Technician | margate, fl

    4 weeks ago

    margate, United States Operational Technical Services Full time

    Operational Technical Services (OTS) is one of the fastest growing private water and wastewater utility staffing providers in the country. We provide certified water treatment, distribution, wastewater treatment, collections, engineering, laboratory, water quality, maintenance, and training professionals to municipalities, special districts, and private...

  • Talent Solutions Manager

    2 weeks ago

    Margate, United States Randstad USA Careers Full time

    Randstad, the world’s leading partner for talent, is hiring a Talent Solutions Manager to ensure customer satisfaction by selling Randstad’s staffing solutions to prospective clients, expand business within current clients and recruit the best talent to make the match between clients’ staffing needs and candidates’ skills and experience. Our Talent...

  • Talent Solutions Manager

    2 weeks ago

    Margate, United States Randstad USA Careers Full time

    Randstad, the world’s leading partner for talent, is hiring a Talent Solutions Manager to ensure customer satisfaction by selling Randstad’s staffing solutions to prospective clients, expand business within current clients and recruit the best talent to make the match between clients’ staffing needs and candidates’ skills and experience. Our Talent...

  • Talent Solutions Manager

    2 weeks ago

    Margate, United States Randstad USA Careers Full time

    Randstad, the world’s leading partner for talent, is hiring a Talent Solutions Manager to ensure customer satisfaction by selling Randstad’s staffing solutions to prospective clients, expand business within current clients and recruit the best talent to make the match between clients’ staffing needs and candidates’ skills and experience. Our Talent...

  • Talent Solutions Manager

    3 weeks ago

    Margate, United States Randstad USA Full time

    Randstad, the world’s leading partner for talent, is hiring a Talent Solutions Manager to ensure customer satisfaction by selling Randstad’s staffing solutions to prospective clients, expand business within current clients and recruit the best talent to make the match between clients’ staffing needs and candidates’ skills and experience. Our Talent...

  • RN - Case Management

    5 days ago

    Margate, United States White Glove Placement Full time

    RN - Case Management Estimated Gross Weekly Wage $2018 Location Margate, FL Shift 8:00 AM - 4:30 PM Start Date 01/13/2025 Assignment Length 13 weeks Job Type Travel Job ID 54660922 Apply Job× Step 1: Basic Information Step 1/2 Full Name Email Address Phone Zip CodeMy Profession Is Select ProfessionNursingAlliedNon Clinical Primary Specialty...

  • Gym Operations Supervisor

    16 hours ago

    Margate, Florida, United States YouFit Full time

    Job Overview: Personal Trainer LeadWe are seeking a highly skilled and experienced personal trainer to lead our team at YouFit Gyms. As a Personal Trainer Lead, you will be responsible for delivering high-quality fitness programs, mentoring personal trainers, and driving sales and revenue growth.Responsibilities:Deliver personalized fitness programs to...

  • RN Manager Medical Telemetry

    6 months ago

    Margate, United States HCA Florida Northwest Hospital Full time

    Description IntroductionManagers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a RN Manager Medical Telemetry for our HCA Florida Northwest Hospital team where excellence creates...

  • Travel Nurse RN

    4 days ago

    Margate, United States ACES Healthcare Staffing Full time

    ACES Healthcare Staffing is actively hiring for the following position: RN-Case Management in Margate,FL.Job Details/Requirements: Estimated Gross Weekly Pay: $2010 - $2220Assignment Duration: 13 weeksShift: 5x8 DaysWeekly Guarantee: Start Date: 01/13/2025ACES BenefitsWeekly pay by direct depositHighly competitive pay packagesConcierge travel department for...