Shift Lead- Counter, Line-Cook/Prep cook, Customer service

1 week ago


Margate City, United States Hot Bagels & More Full time
Job DescriptionJob Description

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports our vision to fulfill lives every day.

Principal Duties:

  • Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
  • Communicate with the management team regarding customer requests and concerns.
  • Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate gift cards.
  • Stock and refill product within the interior and exterior core register area, cold cases, bakery, prep line and stock room.
  • Prepare all made to order food and/or beverages according to recipe or customer specifications.
  • Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals, pots and iced coffee machines are filled, cleaned and working properly.
  • Ensure the proper execution of assigned foodservice and beverage programs and procedures.
  • Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
  • Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in our policy manual and training materials
  • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, washing dishes, cleaning windows etc.).
  • Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
  • Complete other tasks as assigned by store management.

Essential Functions:

  • Ability to work well individually as well as in a team environment
  • Good communication skills
  • Excellent customer service skills
  • Ability to learn FSRA process and procedures and demonstrate on a daily basis
  • Ability to work overtime as needed
  • Ability to multi-task in fast paced environment
  • Ability to learn and demonstrate all Safety and Quality Assurance processes and procedures
  • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
  • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
  • Must be able to lift and carry up to 40 lbs.
  • Answer phones with customer take out orders
  • Work safely with equipment that can create and hold very high temperatures
  • Must be at least 16 years old
  • Must have reliable transportation and a valid drivers license
  • Must wear slip resistant shoes at all times
  • Must be able to tolerate exposure to cleaning products
  • pick up product from different sites as needed
  • Must be able to work under pressure

Basic Qualifications:

  • Pursuit of or high school diploma or equivalent, preferred
  • 2 years food service and/or customer service experience preferred
  • Drivers license
  • experience with high volume preferred
  • serve safe certified 
  • ****EARLY MORNINGS 4am-5 am Start time
  • ****Weekends and holidays mandatory 

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