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Scheduling Coordinator

2 months ago

Venice, United States Gardenmasters of SWFL Full time $20 - $25
Are you ready to join a dynamic team in a fast-paced environment where precision and efficiency are paramount? Gardenmasters of SWFL, a leading lawn and pest control company, is seeking a dedicated Scheduler and receptionist to manage our busy scheduling operations. As we continue to expand our services and exceed customer expectations, we need an organized and proactive individual to ensure smooth coordination of appointments, maximize productivity, and uphold our commitment to exceptional service delivery. If you thrive in a fast-paced setting, possess excellent organizational skills, and enjoy the challenge of juggling multiple tasks simultaneously, we invite you to explore this exciting opportunity to play a key role in our company's success. 

The Scheduling Coordinator is responsible for assisting the service department through scheduling of service calls, daily recurring technician routes, responding to customer inquiries, creating correspondence and providing general administrative support. This position also provides exceptional customer service to our customers through front desk reception duties, including answering multi-line phone system and greeting walk in customers and staff. 
Essential Duties and Responsibilities:
  • Provides excellent customer service when answering phone calls, and working with internal staff.
  • Schedules using our internal systems including but not limited to WorkWave Pestpac Lite, Quickbooks. (Training provided)
  • Maintain Technician schedules daily.
  • Type correspondences. 
  • Organize files electronically. 
  • Establish and maintain filing systems so information can be easily found. 
  • Assist office staff on projects as needed. 
  • Help facilitate billing information on assigned jobs. 
  • Miscellaneous office tasks such as photocopying, faxing, and filing. 
  • Updates and maintains calendars. 
  • Follow up on concerns as appropriate. 
  • Assist Internal Customers (employees) with scheduling, calls, and other administrative needs. 
  • Communicate effectively with customers and staff members to ensure maximum efficiency. 
  • Communicate any problems or issues with the appropriate staff. 
  • Performs other tasks as assigned by supervisors/manager. 
  • Follows company safety policies and procedures at all times. 

Requirements: 
  • Excellent Communication Skills: Clear and courteous communication, both verbal and written. 
  • Problem-Solving Abilities: Capacity to identify and resolve scheduling conflicts and challenges. 
  • Customer Service Orientation: Friendly and professional demeanor when interacting with visitors and colleagues. 
  • Organization: Ability to multitask and prioritize tasks efficiently in a fast-paced environment. 
  • Attention to Detail: Accuracy in handling administrative tasks and relaying messages. 
  • Tech Proficiency: Proficiency in Microsoft Office Suite and basic office equipment operation. 
  • Reliability: Punctuality and dependability are essential for this role. 
  • Team Player: Willingness to collaborate with colleagues and contribute to a positive work environment. 
  • Previous Experience: Prior experience in scheduling, administrative support, receptionist role or customer service position is preferred. 
  • High School Diploma: A high school diploma or equivalent qualification is required; additional education or training in office administration is advantageous. 
  • Quickbooks: Experience preferred.

These job descriptions outline the key responsibilities and requirements for the positions of Scheduling Coordinator and Receptionist within our organization. We are seeking dedicated individuals who are organized, customer-focused, and capable of thriving in a dynamic work environment. If you meet these qualifications and are eager to join our team, we encourage you to apply.