Vice President of Conference Services

7 days ago

Washington, United States Compass Group Full time $150,000 - $170,000
We are looking for a dynamic individual to lead our clients and operations team in the ideation of service excellence in Conference Planning, Audio Visual and Meeting Management. This position will oversee multiple locations across the US with some potential interface internationally.

Qualified candidates will be based in the Maryland, Virginia, or DC area, have 8+ years of experience in leading larger teams in conference planning, meeting management, in an upscale corporate or hotel environment, having the ability to drive and evolve the business model.

Key Responsibilities:
  • Meets commitment to results for all areas of responsibilities.
  • Directs business to achieve high performance as measured by the company scorecard.
  • Successfully builds relationships at all levels of the organizations.
  • Identifies client's needs.
  • Communicates account progress and new Company programs to client.
  • Conducts and/or manages customer, client and associate satisfaction surveys.
  • Visits clients and accounts regularly.
  • Delivers the corporate communications and priorities to both the region team members and clients.
  • Builds an effective and results achieving team within the division.
  • Communicates effectively with all team members.
  • Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction.
  • Develops and monitors realistic and accurate budget and forecasts.
  • Ensures that the Division is meeting financial performance and client forecasts.
  • Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact.
  • Ensures that Operations Team members are performing their responsibilities effectively.

Preferred Qualifications:
  • Bachelor’s degree is preferred, or equivalent professional experience.
  • 8+ years of experience in leading larger teams in conference planning, meeting management, in an upscale corporate or hotel environment - required.
  • Multi-account (preferably on a national level) management experience.
  • Experience in personnel management including hiring, supervision, evaluation and succession planning.
  • Ability to multi-task as well as stay on task and concentrate with constant interruptions.
  • Must be able to make business decisions based on financial reports and similar facts.
  • Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
  • Must be based within a commutable distance of listed location with ability to travel approximately 50%.

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