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Patient Access Supervisor

4 months ago

Fishersville, United States Augusta Health Full time
The Patient Access Supervisor is responsible for operations and supervising staff performing patient scheduling, registration, and other upfront revenue cycle job duties in various Access areas.  

This position:
  • Ensures accuracy of data collection and entry into the Health Information System in keeping with all regulatory guidelines and requirements.
  • Has the following supervisory responsibilities include assigning and directing work, staff scheduling and timekeeping, interviewing, recommending for hiring, training, performance appraisals, rewarding and disciplining employees, providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.  The supervisor is responsible for addressing complaints and resolving problems.  
  • Communicates effectively with clinical/technical departments to ensure timely throughput of patients. 

Requirements:
  • High school diploma or equivalent. 
    • Associates or Bachelors degree preferred.
  • CHAA (Certified Healthcare Assess Associate) through NAHAM within 1 year of hire. 
    • CHAM (Certified Healthcare Access Manager) preferred.
  • Five (5) years of healthcare revenue cycle related experience including knowledge of health insurance and applicable laws/regulatory guidelines.
  • Two (2) years in a leadership or management related position.
  • Healthcare information (computer) systems experience (required).
  • Microsoft Office skills (Word, Excel, PowerPoint).
  • Working knowledge of healthcare terminology.
  • Ability to manage very busy patient-facing access points.
  • Ability to manage staff schedules to patient volume demands.
  • Ability to problem solve and manage patient complaints at time of service and at department level.
  • Excellent interpersonal and organizational skills.
  • Demonstrates leadership abilities and meets deadlines.
  • Innovative thinking.
  • Is an agent for change and has a positive, patient centric attitude.
  • Ability to receive and express detailed information through oral and written communications.
  • Self-starter with ability to influence others to grow and improve.

Some benefits of working at Augusta Health include:
  • Insurance package including health, dental, and vision.
  • Retirement savings helping you to plan for your future.
  • Generous paid time off to promote work life balance.
  • Free onsite parking.
  • 24/7 armed security to ensure your safety.
  • Shift and weekend differentials.
  • Flexible scheduling.
  • Clinical ladder career path program.
  • Shared governance.
  • Tuition reimbursement.
  • Onsite child care.
  • Augusta Health Fitness Reimbursement Program.
  • Individualized orientation with dedicated preceptor.
  • Onsite credit union.
  • Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets.

Equal Opportunity:
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

About Augusta Health:

Augusta Health opened in 1994 to continue a tradition of personalized care with small-town hospitality that began with predecessor hospitals in Staunton and Waynesboro. Today, our highly trained physicians and staff use state-of-the-art technology to provide top quality care with warmth and compassion. We offer many amenities so patients and families can be comfortable and close during difficult times Quick Stats for 2022 255 beds 225 active medical staff 2,450 employees 50 volunteers 74 hospice volunteers 59,573 emergency visits 10,324 admissions 892 babies delivered 549 new cancer patients 585,703 outpatient visits to Augusta Medical Group clinics 293,795 other Outpatient Registrations (this includes Home Health, Laboratory, Outpatient Surgery, Imaging, etc.) 61,166 Urgent Care Visits