Healthcare Access Operations Manager
3 weeks ago
At Augusta Health, we are committed to providing top-quality care with warmth and compassion. As a Patient Access Supervisor, you will play a vital role in ensuring the smooth operation of our patient access areas.
Job DescriptionWe are seeking an experienced leader to oversee the daily activities of our patient access staff. The successful candidate will be responsible for managing scheduling, registration, and other upfront revenue cycle duties. They will also supervise staff, provide guidance and mentoring, and address complaints and resolve problems.
The ideal candidate will have a strong background in healthcare revenue cycle operations, leadership experience, and excellent communication and interpersonal skills. They will be able to manage busy patient-facing access points, prioritize tasks, and meet deadlines. A positive, patient-centric attitude is essential.
Key Responsibilities- Manage scheduling, registration, and other upstream revenue cycle duties
- Supervise patient access staff and provide guidance and mentoring
- Address complaints and resolve problems in a timely and professional manner
- Communicate effectively with clinical/technical departments to ensure seamless patient flow
- Collaborate with cross-functional teams to achieve departmental goals
- High school diploma or equivalent; Associate's or bachelor's degree preferred
- 5+ years of experience in healthcare revenue cycle operations, including knowledge of health insurance and regulatory guidelines
- 2+ years of leadership experience
- CHAA (Certified Healthcare Assess Associate) through NAHAM within 1 year of hire; CHAM (Certified Healthcare Access Manager) preferred
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
$80,000 - $110,000 per year, depending on experience and qualifications.
About Augusta Health: We are a non-profit community hospital that has been serving the Staunton and Waynesboro communities since 1994. Our mission is to provide high-quality, compassionate care to our patients and their families. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
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