Level 1 - IT Support Engineer (On-site)

3 weeks ago

Brooklyn, United States Chelsea Technologies Full time $55,000 - $65,000
Level 1 – IT Support Engineer 
On-site - Brooklyn, NY) Chelsea Technologies is a well-established, rapidly growing technology solutions and managed services provider based out of New York and Florida, executing top-tier IT services in multiple states. Chelsea Technologies is a cloud first company, and we implement the latest and greatest cloud technologies for our clients who are primarily in highly regulated industries. Chelsea Technologies is growing, and if you are seeking a role that will provide you with the opportunities necessary to build a rewarding and lucrative career, we would love to hear from you 

What are we looking for? 
 We are looking for an ambitious technical support engineer based out of the New York area with the drive to provide incredible Level 1 IT support on-site to our clients.  
If you enjoy providing great customer service to clients and want to take your love of helping people to the next level in a fast-paced and challenging environment, we would love to have you join our team of talented Field support engineers.  
Requirements:  The Level 1 IT support engineer role requires strong fundamental knowledge of different technologies in relation to IT systems and infrastructure. Outstanding personal communication skills, a positive and "can do" personality, fluent English, and customer service is key for this position as we provide our clients with extreme white glove service.
 
Successful candidates will enjoy building and support solutions that leverage technology to meet a client’s business needs. As level 1 IT Support engineer, your responsibilities will be to serve our clients by helping them with day-to-day technology issues. You will be required to visit clients to complete onsite tasks and provide support.  
 
If you are ready to use your expertise and education in a unique and fulfilling environment, we are ready to reward your hard work with a competitive salary and benefits package.
 
  • Must be located within New York area.  
  • Possess a valid driver’s license (Preferred but not required) and be able to commute to client onsite
  • You will act as the single point of contact to the customer for all types of service requests. 
  • Ability to diagnose and correct hardware and software configuration problems. 
  • Ability to work flexible hours. 
  • Ability to multi-task. 
  • Strong attention to details. 
  • Ability to plan and priorities workload without supervision and ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing. 
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. 
  • Perform onsite visits for necessary onsite changes or troubleshooting. 
  • Builds rapport and maintains strong relationships with clients by continuing with clear communication and prompt follow through. 
  • Improve customer service, perception, and satisfaction. 
  • Fast turnaround of customer requests. 
  • Ability to work in a team and communicate effectively. 
  • Escalate service requests that cannot be scheduled within agreed service levels. 

Skills and Experience: 
  • At least 6 months to 1 year of Professional IT Service Desk and/or on-site support experience 
  • Past Managed Service Provider (MSP) experience preferred (not necessary). 
  • Excellent Customer Service 
  • Problem-Solving Skills 
  • Critical thinking 
  • Excellent verbal and written communication 

Fundamental knowledge of:
  • Windows Operating systems (Windows 10 and 11) and Apple Mac. 
  • Active Directory, DNS, DHCP
  • Office 365 
  • Azure Virtual Desktop. 
  • MS Intune/Mobile Device Management (MDM)
  • LAN/WAN/Wireless 
  • Remote desktop services 
  • Network Printers and Scanners. 
  • Cable management 
  • Connect Wise and IT Glue knowledge is a plus. 
  • Video conferencing and audio/video equipment.
  • Technical documentation 
 Education: 
  • High School Diploma or Associate’s degree in IT or equivalent work experience. 
  • Microsoft Certifications and/or any other IT related certifications are a plus. 
Past MSP Experience is a plus.

Salary Range: 
  • $55,000 to $65,000 (Annually) (Depends on experience)

  • IT Associate Level 1

    5 days ago

    Brooklyn, United States The City University of New York (CUNY) Full time

    IT Associate Level 1 (Temporary to Permanent) - Office of the Provost **GENERAL DUTIES** I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions...

  • Emergency Management Project Manager

    4 weeks ago

    Brooklyn, United States Princeton IT Services Full time

    **Job Title**: Public Safety & Emergency Management (PSEM) Project Manager **Location**: Brooklyn, NY (Hybrid) **Role Type**:Contract **Job Overview**: The Public Safety & Emergency Management (PSEM) Project Manager plays a pivotal role in overseeing and leading projects focused on technical implementation within the PSEM division. This position requires...

  • Special Inspector

    3 weeks ago

    Brooklyn, United States Técnico Special Inspection Agency Full time $22 - $45

    Técnico Special Inspection AgencyIs a registered class 1 special inspection agency; we provide TR1, TR2, TR4, TR5, and TR8, inspection,We are seeking qualified field inspectors to join our team. The work focuses primarily on high-profile projects throughout the New York City metro area.Responsibilities:Observe work for conformance with plans and...

  • Systems / Network Support

    1 week ago

    Brooklyn, United States First Tek Full time

    MANDATORY MINIMUM QUALIFICATIONS • 5+ years of experience working with Python, Splunk SPL and JavaScript programming. • 5+ years of experience working with UNIX, LINUX scripting. • 5+ years of experience working with SQL syntax and experience writing database queries. • 2+ years of experience working with networking protocols such as EIGRP,...

  • Systems / Network Support

    3 days ago

    Brooklyn, United States First Tek Full time

    MANDATORY MINIMUM QUALIFICATIONS • 5+ years of experience working with Python, Splunk SPL and JavaScript programming. • 5+ years of experience working with UNIX, LINUX scripting. • 5+ years of experience working with SQL syntax and experience writing database queries. • 2+ years of experience working with networking protocols such as EIGRP,...

  • Civil/Structural Engineer

    1 day ago

    Brooklyn, United States LanceSoft Full time

    Title: Civil/Structural EngineerLocation: Remote with site visits once a week Brooklyn, NY 11201Duration: Temporary (with a slight possibility of going direct; depends on project funding)Position is part time ranging from 8 -24 hours per week.Job Description:MANAGER COMMENTS: Looking for a degreed Civil/Structural Engineer with a PE in the state of NY....

  • Civil/Structural Engineer

    1 week ago

    Brooklyn, United States LanceSoft Full time

    Title: Civil/Structural EngineerLocation: Remote with site visits once a week Brooklyn, NY 11201Duration: Temporary (with a slight possibility of going direct; depends on project funding)Position is part time ranging from 8 -24 hours per week.Job Description:MANAGER COMMENTS: Looking for a degreed Civil/Structural Engineer with a PE in the state of NY....

  • serve your community: On-Site Pantry Coordinator

    3 days ago

    Brooklyn, United States VolunteerMatch Full time

    ** serve your community: On-Site Pantry Coordinator Save to Favorites** This opportunity is provided by VolunteerMatch's partner. Please visit the new page to apply. + + + + * 5 people are interested **Our weekly food pantry supports those in need during this pandemic.****SERVE THE COMMUNITY BY SUPPORTING OUR TEAM OF BIKE "DELIVERISTAS"** **Volunteer...

  • Site Manager

    9 hours ago

    Brooklyn, United States Fabric Full time

    Fabric makes profitable on-demand e-commerce a reality. Its flexible micro-fulfillment solution was specifically designed to enable fast fulfillment from small spaces. By leveraging robotic automation, Fabric allows retailers to reduce costs and cut fulfillment times. Unlike any other micro-fulfillment solution, Fabric’s software-led robotics and modular...

  • PT-FT Female Title 1 Site Supervisor

    4 weeks ago

    Brooklyn, United States Yeled V'Yalda Full time

    Title l is seeking Female Site Supervisorsto visit our schools and oversee clinical compliance for the Title I program. The Title l program provides supplemental services for eligible students in literacy and math, as well as tutoring, mentoring and counseling. Ideal candidate has mainstream teaching experience (lesson planning/objectives and...

  • Auditor Trainee 1

    3 days ago

    Brooklyn, United States StateJobsNY Full time

    COMPETITIVE MINIMUM QUALIFICATIONS The selected candidate must be reachable on the eligible list for this title and location under Civil Service Law, Rules and Regulations. OR The selected candidate must be eligible for a 70.1 transfer under Civil Service Law, Rules and Regulations. Special Minimum Qualifications for transfer to Auditor 1 (Tax): A bachelor's...

  • Fractional On-Site HR Project Liaison

    2 weeks ago

    Brooklyn, United States StaffBankHR Full time

    Job DescriptionWe are currently searching for a contract project professional to join our HR team! We are currently recruiting for a Fractional On-Site HR Project Liaison, This individuals primary responsibility will be to lead and coordinate strategic HR initiatives at our GreenPoint, Brooklyn facility as well as facilitate as-needed on-site Human Resources...

  • Lead Infrastructure Engineer

    5 days ago

    Brooklyn, United States JPMorgan Chase Full time

    Job Description Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.As a Lead Infrastructure Engineer at JPMorgan Chase within the Enterprise Technology sector,...

  • Junior IT Support Specialist

    2 weeks ago

    Brooklyn, United States PDI Health Full time

    As a national portable X-ray company, We are currently seeking a proactive, customer-focused Junior IT Support Specialist to join our dynamic IT team. The ideal candidate will provide helpdesk support to our employees, both remotely and on-site, and contribute to the development of IT policies and procedures. The right candidate will help to support not...

  • Help Desk Technician

    4 weeks ago

    Brooklyn, United States My IT Crew Full time

    Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. -...

  • Civil / Structural Engineer

    3 days ago

    Brooklyn, United States Taylor Hopkinson | Powered by Brunel Full time

    Civil/Structural Engineer required for Major Offshore Windfarm Developer in the Northeast. Responsibilities: Civil and Structural specialist / discipline engineer for a port upgrade. Reports to Civil and Structural Lead on all matters (scope, design, quality, progress). Liaise and coordinate companys position with the Construction Team and End-User...

  • Over-The-Counter (OTC) Site Information Clerk

    2 weeks ago

    Brooklyn, United States City of New York Full time

    IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT. The Supportive Programs and Initiatives, oversees the unit responsible for the disbursement of Common Benefit Identification Cards (CBIC) to all HRA clients who have available benefits (CA, SNAP,...

  • Project Engineer

    1 week ago

    Brooklyn, United States Perfetto Contracting Co., Inc. Full time

    Perfetto Contracting is a leader in premier heavy civil construction is the Greater NYC area. Their commitment to this vision keeps them on the cutting edge of technology and protocol so that they can continue to deliver the most important projects in infrastructure. PCC has serviced the tri-state area in sewer, water mains, roadwork, and site work for over...

  • Family Support/Floater

    2 weeks ago

    Brooklyn, United States SCO Family of Services Full time

    Job Details Description Family Support/Floater Responsibilities: Provide classroom support as a floater, fulfilling assistant teacher duties when in the classroom Manage eligibility, recruitment, selection, enrollment, and attendance meeting the needs of income-eligible families and in response to community assessment. Ensure program...

  • Computer Desktop Support Technician

    1 week ago

    Brooklyn, United States ASAPNetSource Full time

    **Responsibilities** - Address user tickets regarding hardware, software and networking - Ask targeted questions to diagnose problems - Guide users with simple, step-by-step instructions - Conduct remote troubleshooting - Test alternative pathways until you resolve an issue - Record technical issues and solutions in logs - Direct unresolved issues to the...