Junior IT Support Specialist

2 weeks ago

Brooklyn, United States PDI Health Full time

As a national portable X-ray company, We are currently seeking a proactive, customer-focused Junior IT Support Specialist to join our dynamic IT team. The ideal candidate will provide helpdesk support to our employees, both remotely and on-site, and contribute to the development of IT policies and procedures.

The right candidate will help to support not only, computers, but  biomedical equipment as well.

Responsibilities:

1. Provide first-line IT support to staff members, both in-house and remote, troubleshooting hardware, software, and network-related issues.

2. Manage support tickets, ensuring swift and satisfactory resolution, prioritizing tasks as necessary.

3. Document all technical issues and resolutions within the ticketing system for future reference.

4. Aid in the creation and maintenance of training materials aimed at educating staff on common IT issues and their solutions.

5. Contribute to the drafting and implementation of IT policies and procedures.

6. Assist in building a comprehensive FAQ database to facilitate self-service for common IT problems.

7. Participate in regular team meetings and trainings to maintain up-to-date knowledge of our IT infrastructure and the latest technologies.

Qualifications:

1. Degree in Computer Science, Information Technology, or a related field (preferred).

2. 1-2 years of experience in an IT support role, or equivalent combination of education and experience.

3. Strong knowledge of computer systems, networks, and operating systems.

4. Proficiency in problem-solving, with the ability to think critically and troubleshoot various technical issues.

5. Excellent communication skills, with the ability to explain complex IT issues in simple terms.

6. Experience with ticketing systems

7. Ability to work effectively in a team-oriented environment.

8. Biomedical equipment expereince/knowledge is preferred but not required. 

Benefits:

We offer a competitive salary and benefits package, including health insurance, 401K, PTO, Our company values work-life balance and fosters a positive, inclusive work environment where continuous learning is encouraged.

Interested candidates are invited to submit their resume, along with a cover letter outlining their relevant experience and why they would be a good fit for this position.

PDI Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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