Customer Service Associate

4 weeks ago

Marietta, United States AFC Home Club Full time $16 - $18
**Please note this is not a remote position. Also, review hours that are needed at this time below**

Who are we? America’s 1st Choice Home Club was founded by a group of service-oriented people with extensive experience in the field of home protection plans. Our company was created to provide affordable, comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. We are a leading company in the home protection industry located in the metro area that services a nationwide customer base. We are conveniently located in Marietta Georgia.

Who we’re looking for? We are looking to hire 4 experienced Customer Service Representatives to join our existing top-notch team. If you're a hard-working professional, we are the perfect place to grow your career. Super intelligent, sharp, passionate for growth, excellent communication skills, empathetic, tremendous at being resourceful and problem-solving, and a GREAT ATTITUDE We want an individual who can find their way
through any obstacle. Someone who has a high standard of providing excellent customer service and is detail-oriented. We expect someone that is teachable and determined. A person of integrity. Continuous Learner. True Team Player. Solution-Oriented. DOG LOVER (dog-friendly office)

Hours:
Monday - Friday 12 pm - 8 pm.
(choose between these days for your set days off: Tuesday/Wednesday/Thursday)
For new hires, SATURDAYS ARE REQUIRED: 10 am to 6 pm.
(We are closed on Sundays)
**This is not a remote/work-from-home position**

Pay Range: $16-$18/hour based on level of experience. Negotiable.

Experience:
  • Customer Service experience: minimum 3 years required.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
  • Basic computer skills in various software and web-based applications.

Education:
  • High school diploma or (GED) required.

Position Overview/Responsibilities:
  • Respond to customer inquiries and requests via telephone and email in a timely fashion.
  • Document all inquiries, requests, resolutions, and follow-up tasks.
  • Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.
  • Display a courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective sales techniques.
  • Meet quantitative performance metrics as outlined.
  • Keep customer accounts current by updating databases during calls.

What we offer:
  • A positive, supportive work culture with social functions and friendly competitions.
  • Complete desktop computer with a noise-canceling headset.
  • Company-sponsored fun outings like Braves games, lake days, and more.
  • Opportunity to grow within the company and advance positions.

Benefits:
  • Flexible schedule.
  • Paid time off.
  • Paid 1-hour lunch break.

America’s First Choice Home Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

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