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Inside Sales/Account Coordinator

4 months ago

Solon, United States Sensical Inc. Full time
Sensical Inc. is a leading custom manufacturer, dedicated to delivering innovative solutions to our valued customers. We are currently seeking a highly motivated and detail-oriented Customer Service / Account Coordinator to join our team.  This position acts as a liaison between internal departments and our customers to ensure that the ordering process runs effectively by preventing delays, troubleshooting, and resolving complications.  Job Responsibilities:
  • Account Management / Customer Service Excellence: Serve as the primary point of contact providing exceptional customer service throughout the order process. Address inquiries, concerns, and feedback promptly and courteously, ensuring satisfaction at every step.
  • Develop and maintain product knowledge
  • Data Management: Maintain organized databases and records related to customer orders, and quotes, ensuring data accuracy.
  • Communication Liaison: Work closely with various internal teams, such as sales, project management, and finance, to gather vital project details required for the order/estimation process.
  • Other duties as assigned

Requirements:
  • Previous Customer Service Experience: A minimum of 2 years of experience in a customer service role, demonstrating exceptional communication and problem-solving skills.
  • Strong Organizational Abilities: Highly organized, detail-oriented, and capable of managing multiple tasks to meet deadlines effectively.
  • Must be proficient with all Microsoft Office products including an above-average understanding of Excel.
  • Adaptability: Ability to adapt to evolving situations and handle challenges with a positive attitude.
  • Team Player: Strong team spirit and willingness to collaborate with colleagues across departments.
  • Excellent Communication: Clear and professional written and verbal communication skills.

Benefits:
  • Competitive salary
  • Weekly paychecks
  • Medical, Dental, and Vision after 30 days
  • Paid vacations and 10 paid holidays
  • 401-K Program with company match
  • Company-paid Life/STD Insurance
  • $500 Referral Program
  • Corporate events, team building activities

For immediate consideration, please submit a resume. Background check & drug screen required.