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Sales and Service Representative

2 months ago

Cedar Rapids, United States Peak Toolworks Full time
Join Peak Toolworks, where excellence in Industrial Tooling is our primary focus. Customers who partner with our brands quickly learn of our dedication to supplying high-quality innovative products backed by superior service and support. We encourage you to explore joining our team of professionals, providing industries best products and services through our dedicated team.

High Quality, Cutting Edge Solutions

At Peak Toolworks we specialize in designing and manufacturing high-performance cutting tools to give you peak productivity with the longest tool life, no matter the application.

Every employee at Peak Toolworks plays an essential role in delivering the right products and services to customers at exactly the moment they are needed. The only way we achieve this is by hiring the most talented in the industry and creating a culture designed to inspire and reward employees for a job well done.

Friendly, Personal, and Forward-Thinking

The ideal Peak Toolworks employee is someone who’s knowledgeable, friendly, and genuinely wants to help our customers succeed.

Summary/ObjectiveAccount Maintenance and development. Assure that no account is lost. Assure that the deliveries of their Service Tools are fast, on-time, competitive, and meet or exceed customer expectations. Run an efficient and economical customer call route. Clear and continuous communication with the Service Center Manager and Regional Sales Representative. Continuous improvement of time management and update of daily route run schedule. Coordination of freight between Service Centers.
Essential Functions
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Maintain and develop positive business relationships with customers. 
  • Develop an understanding of customer's needs and take action to ensure that such needs are met. 
  • Explain proposed delivery solutions to customers. 
  • Correct freight settlement documents to ensure the proper accruing of freight. 
  • Actively participate in transportation alignment and tracking performance to carrier awards and cost.

Competencies
  • Builds Networks – Builds strong formal and informal networks. Draws knowledge from multiple functions to support customers.
  • Communication Proficiency – Communicates openly and effectively with all functions and customers
  • Interpersonal Savvy – Relates to people, and acts with diplomacy and tact. Builds rapport with customers and Service Center Managers
  • Customer Focus – Establish and Maintain effective customer relationships, Identify opportunities, and share them with Regional Sales Representatives

Performance Management and Success in the RoleThe output of the Service Driver will be linked to the corporate goals of Sales Growth and Profitability. The SSR will be largely evaluated on the efficiency and productivity of his route activities as measured by Salesforce. A key performance metric for the SSR is the amount of dollars picked up and delivered on an average daily basis. The SSR will also be reviewed on the ability to connect with customers, understand the business, and manage operating costs. Success in the role will be measured in part by these metrics as well as individual behaviors including Depth of Thought, Ability to Drive for Results, Ability to work with and through others (People), and Self-knowledge, understanding personal strengths and weaknesses.
Career PathThe successful Service Driver can continue to grow and expand responsibility. Logical career progression for this role can include roles with expanded responsibility in Regional Sales Representative
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates out of a service vehicle
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift 75 lbs
Position Type/Expected Hours of WorkSome flexibility in hours is allowed, but the employee must be available during the "core" work hours of 7:00 a.m. to 5:00 p.m. daily. Occasional evening and weekend work may be required as job duties demand.
TravelTravel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. 100% travel required
Required Education and Experience
  • High School Diploma
  • Minimum of three years of experience in transportation, logistics or customer service for a multi-site manufacturing or service company