Client Relations Specialist/Office Assistant

3 days ago

Concord, United States Resolute Home Care NC Part time
Position Overview:The Client Relations Specialist/Office Admin is a key point of contact for our clients, responsible for maintaining strong relationships, monitoring client satisfaction, and connecting them to the resources and support they need. You will also provide administrative assistance to keep the office running efficiently. This role is perfect for someone who is highly organized, has a passion for client service, and enjoys working in a team-oriented environment.

Key Responsibilities:
  • Client Retention & Support:
  • Conduct regular follow-ups with clients who haven’t engaged with services recently to re-establish communication and offer support.
  • Handle client questions and concerns with professionalism, ensuring issues are resolved or escalated to the appropriate team member.
  • Client Needs & Resource Coordination:
  • Assess client needs and connect them with appropriate internal services (e.g., therapy, peer support) or external community resources.
  • Serve as a liaison between clients and direct care staff, ensuring that referrals and support services are coordinated seamlessly.
  • Office & Administrative Management:
  • Answer phones, manage emails, greet visitors, and maintain a welcoming office environment.
  • Maintain accurate and up-to-date client records, ensuring compliance with HIPAA and confidentiality standards.
  • Support office operations by managing supplies, scheduling meetings, and assisting the leadership team with day-to-day tasks.
  • Reporting & Team Collaboration:
  • Prepare and present weekly reports on client engagement, retention, and satisfaction trends.
  • Participate in team meetings, sharing insights and strategies to improve client services and enhance program effectiveness.
Skills and Qualifications:
Education:
  • High school diploma or GED required.
  • Bachelor’s degree in a related field (e.g., Social Work, Psychology, Business) is preferred but not required.
Experience:
  • 1-2 years of experience in customer service or client relations required.
  • Experience in mental health, healthcare, or human services is a plus.
Skills:
  • Strong organizational and time management skills to handle multiple tasks efficiently.
  • Excellent communication skills, both verbal and written, for interacting with clients, staff, and team members.
  • High attention to detail and accuracy in managing client records and documentation.
  • Ability to work independently, take initiative, and function as part of a team.
  • Technology: Proficiency with office software and experience with electronic health records (EHR) systems is preferred.
  • Compliance: Must adhere to HIPAA regulations and maintain strict confidentiality of client information.

Why Join Us?
  • Impactful Work: Make a meaningful difference by helping clients receive the support and care they need to thrive.
  • Collaborative Environment: Work with a passionate team that values collaboration, respect, and innovation.
  • Growth Opportunities: We support professional development and provide opportunities to expand your skills and advance your career.
Job Type: Part-time

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