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Field Service Coordinator
2 months ago
Responsibilities: As the Field Service Coordinator, you will:
- Schedule needed parts with Syteline orders and daily updates to team on part shipment status for all Field Service Representatives at United Safety.
- Establish processes with both Field Service OEM Representatives & Field Service Technicians to manage part orders and updates with minimal e-mail traffic while ensuring 24 hour max response time tracking to confirmed closure.
- Work with Purchasing, Engineering and Customer Service to assure on-time shipment of correct parts.
- Provide RMA’s for returns when needed.
- Help develop and improve process within first 90 days to utilize SalesForce tickets on Field Service OEM Representative items as well as part orders needed through Field Service Coordinator.
- When necessary, prepare and part quotes for Field Service needs.
- Support Field Service with back support on Field Service Lightning system and scheduling when needed.
- Properly use and maintain equipment and materials for which the role has responsibility.
- Follow environmental and safety regulations, and act in compliance with U.S. laws.
- Adhere to all company policies and procedures.
- Perform other duties, as assigned.
You’re a great fit for this position if this describes you;
- High School diploma required; additional education is strongly preferred (Business or Technical Associate Degree or equivalent experience).
- 3+ years of experience in Scheduling, Field Service or Customer Service in a project oriented, manufacturing environment.
- Proficient in computer software: MS Applications Word, Excel, and understanding of scheduling systems.
- Exceptional written and oral communication skills, including accurate spelling, punctuation, and grammar for producing error-free letters, reports, and decision-making documents. Demonstrates outstanding tact and diplomacy for effective customer service, conflict management, and relationship building with internal and external contacts.
- Able to manage multiple and diverse projects including, analytical thinking, planning, prioritizing, problem solving, decision making and carrying out assigned projects with minimal supervision.
- Able to perform in a fast-paced, team environment, while responding and adapting to change favorably and quickly.
- Ability to think out of the box and work without excessive supervision.
- Safety is at the forefront of your mind when working and you gladly follow all policies to promote a safe working environment at United Safety.
- You bring with you a positive attitude and the ability to work cohesively in a team environment.
- Help United Safety operate effectively by adhering to attendance and punctuality standards.
P A S S I O N to build the future together. People Attitude Service Safety Innovation One Company Nimble
This position description is intended to guide the activities of the person in this role. It is not intended to limit the thinking and creativity of the person in this role, nor is it intended that this description represents all the work that may be required of a person in this position.
United Safety is an Equal Opportunity Employer
About United Safety and Survivability Corporation:
Founded in 1984 by entrepreneur Christian Hammarskjold, our company began in a garage with just a few products and a dream to innovate better, safer transit solutions. Since then, we’ve grown in both size and scope; introducing several new products and applications across a wide range of industries. Even as we continue to grow, our mission stays the same. We’re uniting passions, ideas, people, and solutions to protect and save lives through constant innovation. OUR VISION & MISSION Our Vision: To build the next generation of safety and survivability technologies. Our Mission: United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property.