Field Support Engineer

4 weeks ago

Exton, United States Actemium Avanceon Full time

Field Support Engineer – Industrial Automation


Avanceon is looking to hire a Field Service Engineer to join our Support Services Team. This engineer will be responsible for field deployments for emergency support as well as assisting project teams with installation and commissioning activities. The ideal candidate is someone with a wide range of experience supporting manufacturing facilities and the various systems that run production and enjoys being called in to save the day for our customers.


Responsibilities:

  • Deploy to customer facilities when requested, sometimes with fast turnaround time, to assist with emergency plant support. Primarily local to the Philadelphia area, but also sites within the United States.
  • Assist project teams when requested with on-site installation and commissioning activities at various customers.
  • Ability to help customers over the phone and via remote access
  • Perform root cause analysis to determine the source of reoccurring issues
  • Conduct preventive maintenance activities according to the customer's schedule
  • Perform onsite assessments and gap analysis of customer manufacturing systems, network infrastructure, and process flow


Requirements:

  • Experience troubleshooting most or all of the following:
  • Industrial machines and electrical systems
  • PLC logic (Rockwell, Siemens, and Schneider Electric)
  • SCADA & HMI systems (AVEVA/Wonderware, Rockwell, WinCC)
  • Ability to be on-call and deploy to site with short notice
  • Ability to work under pressure and maintain composure and customer service attitude
  • Excellent English communication skills, both verbal and written
  • Good organizational skills and the ability to multitask
  • Ability to recognize and raise concerns with a high sense of urgency


Why Avanceon?

Yes, we offer all the usual benefits: medical, dental, vision, 401K contributions, etc., but what makes Avanceon different from the rest?


Most importantly, we have cool and talented people. Avanceon associates and the culture they create are what makes us great – for each other, and our customers.


We also have flex hours, work-from-home opportunities, a casual dress code, a playful and professional work environment, book clubs, social gatherings, oh yeah, let’s not forget professional growth too, freedom to work the way you work, diverse customers and industries (you'll never be bored), easy and fun ways to donate to charities, were parties mentioned? …And that's just the beginning of the list


Note about Remote Associates: At Avanceon we value our remote associates just as much as our onsite team members. Our company culture is inclusive and supportive, and we make sure that all of our remote employees feel like they are part of the team, whether virtually or traveling to join us in the office. If you're looking for a remote position where you'll be treated like a valued member of the team, then Avanceon is the perfect place for you.


Who is Avanceon?

We are an engineering firm that helps manufacturers make their factories faster, with higher quality, and less waste. We work within industrial control systems to cause machinery within a manufacturing plant to work in the best possible way. Our clients come from many different verticals (food, consumer goods, drinking and wastewater – not together and much more). You can imagine that this provides incredible amounts of varied and fascinating experiences for our associates. We are a stable and growing business that, thanks to our awesome employees, we have even been named a Top Workplace in Philly 7 years in a row


Go on, check us out on our website: www.avanceon.com


We believe our differences enrich our growth and success. Avanceon is committed to creating an inclusive environment that values and welcomes diversity among our associates. We are an equal-opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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