Automotive Service Manager

3 weeks ago


Holland, United States Firestone Complete Auto Care Full time $23 - $25
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Hiring Requirements
  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serving all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensuring high teammate retention
  • Maintain compliance with quality standards
  • Developing customer satisfaction and retention
Minimum Qualifications
  • High School Diploma or equivalent
  • 4 years of auto service technical experience
  • 1 year of service manager or service writer experience
  • Problem solving - customer complaints
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others
  • Teammate and customer/communication skills
  • Ability to recruit and select technicians and general service teammates successfully according to store requirements
  • Willingness to continue education and remain current in automotive repair issues
  • Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position.
  • Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Our Crew Knows Benefits
  • Health benefits that start on day one of employment, for all of our full-time teammates:
    • Paid vacation and holidays
    • On-the-job training and company-funded ASE certifications
    • Tuition reimbursement program
    • 401(k) match
    • Vision and Dental Coverage
    • On demand pay (daily pay) program available
Our Values Give Back To You
  • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
  • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.


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