Resident Services Coordinator I
1 week ago
The Resident Services Coordinator (“RSC I”) is responsible for providing supportive service to elderly and physically challenged residents living at TELACU Residential Management (“TRM”) housing communities. RSC Level I to Level II requires evaluation of employee skill and performance levels by the Director of Resident Services Programs (DRSP) and Resident Services Supervisor (RSS). Due to the nature of the work assigned, the timeframe and transition will vary, and in some instances, an RSC Level I may be permanently allocated an RSC Level I.
The RSC I, works with residents in a comprehensive and proactive manner to assess and identify resident needs and implements individual health-driven aging plans and educates residents on available resources. The position is an advocate for residents, manages the 504 reasonable accommodation process, and works on case management to prevent premature institutionalization to supports residents to safely age in place.
Responsible for creating partnerships with social services partners and health care providers facilitating care management meetings to ensure situations are coordinated across partner organizations while the aggregate need of the resident is supported through appropriate services and helps with transition plans in collaboration with hospitals, assisted living, rehabilitation facilities, nursing homes and impacted families, as needed.
Essential Job Duties:
- Serves as resident advocate when an issue arises that affects their daily lives or well-being.
- Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to resident of the final resolution of 504 request.
- Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
- Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
- Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
- Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
- Makes appropriate referrals to service providers on behalf of residents.
- Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
- Liaison with community, creates awareness of the resident services program and develops partnerships to support the residents.
- Support and coordinate care for discharged residents as they transition back to their apartments. Develop networks with family and friends to support residents.
- Facilitate language services to residents with limited English proficiency via the approved company translation services.
- Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
- A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.
- Timely submittal of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
- Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
- Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
- Must respond to calls and/or after hours or weekends as needed by the assigned housing community.
EXPERIENCE & EDUCATION:
- Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
- Bilingual English/Spanish preferred.
- Ability to advocate, organize and problem-solve.
- Ability to communicate in understandable lay language at appropriate literacy and cognitive level ability by residents, both verbal and written communications.
- Understanding the needs of low-income older adults and persons with disabilities in a sensitive manner.
- Disciplined to be self-starter, work independently, and be part of a team.
- Ability to multi-task and establish priorities in a sometimes busy and stressful environment.
- Ability to establish positive and collaborative relationships with residents, staff, and community-based providers.
- Experience working with older adults and special need individuals.
- Knowledge of program and services to support the elderly and special needs population.
- Cultural competency with diverse populations, individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
- Familiarity and understanding of working with individuals with mental health needs.
- Strong verbal, written, and interpersonal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet.
- Familiar with AASC Online and HUD provided Software; not preferred.
- Occasional local travel to corporate office and other TRM locations, program and services in the community, meetings held at other TRM locations and visits to local hospitals, Skilled Nursing Facilities (SNF), Assisted Living and rehabilitation facilities as needed.
- Must have a valid California Driver’s License, proof of current vehicle insurance and driving record that meets TELACU Industries insurer’s criteria; must be able to use own vehicle in the course of work.
- Must be fully COVID-19 vaccinated by the first day of work.
- A copy of the CDC COVID-19 Vaccination Record Card must be submitted to Human Resources.
- Constantly (6-8 hours per day) -Sitting, Using hands to finger, handle or feel (computer operation)
- Occasionally (up to 3 hours per day)-Standing, Walking, Stooping/Bending, Reaching with hands and arms, Lifting of up to 20 lbs.
Work Environment & Exposures:
Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels. Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents. Hazards: Occasionally exposed to biohazards such as blood borne pathogens, sewage, building waste.
TELACU Offers a Competitive Benefits Package:
- Medical health coverage options: Limited HMO, Full HMO and POS.
- Dental coverage options: Dental HMO (DMO) and PPO.
- Vision PPO insurance option.
- Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care.
- 401 (k) Retirement Plan with generous employer match.
- Company Paid Basic Life/ AD&D Insurance.
- Voluntary Supplemental Basic Life/ AD&D Insurance.
- Company Paid Long-Term Disability.
- Company Paid Employee Assistance Program (EAP).
- Colonial Voluntary Supplemental Insurance Options.
- Paid Time Off for Vacation, Sick and Holidays.
- Education Reimbursement.
-
Resident I Graduate Nurse
3 weeks ago
Riverside, United States Riverside Community Hospital Full timeDescription Hourly Wage Estimate: $52.89 - $75.21 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Resident I Graduate Nurse
3 weeks ago
Riverside, United States Riverside Community Hospital Full timeDescription Hourly Wage Estimate: $52.89 - $75.21 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Resident I Graduate Nurse
3 weeks ago
Riverside, United States Riverside Community Hospital Full timeDescription Hourly Wage Estimate: $52.89 - $75.21 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Resident I Graduate Nurse
3 weeks ago
Riverside, United States Riverside Community Hospital Full timeDescription Hourly Wage Estimate: $52.89 - $75.21 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Clinical Research Coordinator I
4 weeks ago
Riverside, United States Irvine Clinical Research Full timeIrvine Clinical Research, a research site specializing in clinical trials of Alzheimer's Disease, is seeking applicants for a Clinical Research Coordinator I. The CRC will work under close supervision of our doctors and a research manager as a coordinator on Phase II/III clinical trials in Neurology and Psychiatry. Job Duties Coordinate the day-to-day...
-
Customer Service Center Coordinator
3 weeks ago
Riverside, California, United States Universal Health Services Full timeBe part of a dedicated team at Universal Health ServicesWe are seeking a motivated and organized professional to join our Customer Service Center as a Coordinator. As a key member of our team, you will be responsible for ensuring the smooth operation of our services, providing exceptional customer support, and collaborating with our medical staff to deliver...
-
Resident I Graduate Nurse
3 weeks ago
Riverside, CA, United States Riverside Community Hospital Full timeDescription Hourly Wage Estimate: $52.89 - $75.21 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...
-
Community Coordinator
1 week ago
Riverside, United States MinistryHub Full timeMinistryHub is honored to partner with Apartment Life in their search for a Community Coordinator. Please direct all applications through MinistryHub and any inquiries to . Apartment Life conventional coordinators get to create and provide an excellent Apartment Life (AL) experience to residents and staff in an apartment community! Coordinators are...
-
Community Coordinator
4 days ago
Riverside, United States MinistryHub Full timeMinistryHub is honored to partner with Apartment Life in their search for a Community Coordinator. Please direct all applications through MinistryHub and any inquiries to . Apartment Life conventional coordinators get to create and provide an excellent Apartment Life (AL) experience to residents and staff in an apartment community! Coordinators are...
-
Community Coordinator
3 weeks ago
Riverside, United States MinistryHub Full timeMinistryHub is honored to partner with Apartment Life in their search for a Community Coordinator. Please direct all applications through MinistryHub and any inquiries to . Apartment Life conventional coordinators get to create and provide an excellent Apartment Life (AL) experience to residents and staff in an apartment community! Coordinators are...
-
Client Service Coordinator
2 weeks ago
Riverside, United States AccentCare Full timeOverview Why Youll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Service Coordinator
2 months ago
Riverside, United States AccentCare Full timeOverviewWhy You'll Love Being a Client Service Coordinator at AccentCareDo you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role.When you join AccentCare, you become part of a team that is not only dedicated to their patients, but...
-
Client Service Coordinator
2 months ago
Riverside, United States AccentCare Full timeOverviewWhy You'll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...
-
Client Service Coordinator
4 months ago
Riverside, United States AccentCare Full timeResponsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners. Functions Client Service, Coordinator, Service Manager, Retail, Healthcare, Client
-
Proposal Coordinator
1 day ago
Riverside, United States Skanska AB Full timeJob Overview Skanska is searching for a dynamic Proposal Coordinator. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society and the environment around us. We build in many different...
-
Consumer Services Coordinator
4 months ago
Riverside, United States Inland Regional Center Full timeSUMMARY: Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) is responsible for coordinating the services and supports that are available to persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position has no supervisory...
-
Preferred Services Coordinator
1 month ago
Riverside, Illinois, United States Stericycle Full timeJob Summary:As a Preferred Services Scheduler, you will be responsible for managing the calendars of multiple Educators by scheduling onsite visits with Preferred Services customers in assigned territories, while adhering to defined scheduling guidelines. This includes complex scheduling due to geography, travel time, travel between time zones, coordination...
-
Proposal Coordinator
2 months ago
Riverside, United States Skanska Full timeJob OverviewSkanska is searching for a dynamic Proposal Coordinator. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society and the environment around us. We build in many different verticals....
-
Proposal Coordinator
5 months ago
Riverside, United States Skanska Full timeJob OverviewSkanska is searching for a dynamic Proposal Coordinator. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society and the environment around us. We build in many different verticals....
-
Proposal Coordinator
1 month ago
riverside, United States Skanska Full timeJob OverviewSkanska is searching for a dynamic Proposal Coordinator. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society and the environment around us. We build in many different verticals....
