Office Associate

3 weeks ago


King of Prussia, United States Avakyan Capital Full time
Express Auto & Truck Services is a growing auto mechanic company that loves working on cars to keep you and your business running We use the latest diagnostic technology to provide high-quality service and quick turnaround. Whether you own an RV, box truck, or medium truck we’re the place to take your car for scheduled maintenance, crucial technical repairs, or even a simple oil change.

Here’s what an ordinary day of work might look like:
  • Perform general office duties, including answering all phone calls, greeting customers dropping off and picking up vehicles;
  • Record vehicle arrivals, information and requested service items in Tekmetric system
  • Create cost estimates of services needed and contact customer with any updates to changes to costs, timeframes, services and repairs needed.
  • Sell repairs and service to customers based on their needs goals and desires
  • Create accurate invoices and collect customer payment
  • Maintain and organize office files and documents;
  • Schedule appointments for repair services;
  • Order auto parts as needed and to maintain inventory
  • Make collection calls to outstanding customers;
  • Maintain organization in reception area and service desk by informing technicians and shop foreman of actions needed
  • Provide administrative support to shop foreman and staff;
  • Data Entry in software
This job is for you if you have:
  • 2 - 3 years experience and knowledge of auto shop repair industry, specifically auto parts and processes for ordering part via internet and phone
  • Previous experience in an office assistant or administrative role
  • Familiarity with office management procedures
  • Proficiency in using computer software such as Windows, Microsoft Office Suite and Google Workspace, and Tekmetric (customer life cycle management software) to schedule service calls, manage inventory and billing.
  • Strong organizational skills and attention to detail
  • Excellent communication skills, both written and verbal
  • Ability to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.
  • Ability to multitask and prioritize tasks effectively


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