Technical Services

3 weeks ago


Chicago, United States Magenium Solutions LLC Full time
Technical Services - Cloud Solutions Architect

Chicago, IL, USA Req #10802

Thursday, December 19, 2024

Opportunity to work for a 100% Employee-Owned Company.

We are growing

Magenium Solutions is in search of a Teams Voice Engineer/Architect to assist with the integration of On-Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years of technical support, technical consulting experience, or information technology (IT) experience or related field OR 3+ years of voice implementation experience.

Response and Resolution
  • You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • On-site customer implementations and willingness to travel.
  • Working directly with Solutions Architect to build and deploy Teams Voice Solutions.
Readiness
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.
Product/Process Improvement
  • You engage with Microsoft Engineering/Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required Qualifications
  • Product support experience or related work experience.
  • Strong logical thinking and communication skills.
  • Strong network and/or VoIP experience with underlying technologies such as:
  • Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.
  • Experience working with Windows Server, Active Directory.
  • Experience working with SBCs, Firewalls, and Direct Routing.
  • Knowledge of Office 365 technologies – particularly Microsoft Teams, Intune, Entra.
  • Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.
Skills
  • Analog Gateways
  • SIP Gateways
  • ATAs
  • Paging System
  • PowerShell
Preferred Qualifications
  • Certified MS-720 Teams Voice Engineer, and/or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.

If interested, please email an updated resume to beth.fischer@magenium.com. LOCAL CANDIDATES ONLY PLEASE.

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