Head of IT

2 weeks ago

Washington, United States AGC Inc Full time

Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients’ lives by bringing new biopharmaceuticals to market.

JOB SUMMARY

The Head of IT for our Heidelberg site acts as the subject matter expert and single point of contact to the plant business leadership team regarding any topic as it pertains to information technology. The Head of IT is capable of understanding business requirements and translating such into IT requirements. In this role, you will be part of the Global IT Leadership Team reporting to the Vice President, Global IT.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES
  • Maintain close relationships with Site Leadership Team and other business partners to understand site technology needs and support requirements across the site.
  • Ensure Site-IT Infrastructure lifecycle management and align to capacity growth proactively with accurate forecasts.
  • Maintenance of ITIL methodologies (incident, problem, change, configuration, release, capacity-management) in the ITSM platform, ServiceNow.
  • Work closely with manufacturing, operations technology, and Quality to maintain and manage a compliant GxP environment.
  • Review multiple team, group, or service deliverables to ensure quality (design walk-through, test results, etc.) and adherence to processes, standards, and regulatory requirements.
  • Participate in all internal and external audits and provide services in a timely manner.
  • Participate on the Global IT leadership team as a strategic thought partner in developing a world-class Global IT organization.
  • Communicate IT strategies and roadmaps to Site Leadership.
  • Manage or participate in projects assigned by Global IT or business group.
  • Build and maintain a close working relationship with the internal peers and the larger IT organization to provide services around networks, hosting, process control, monitoring, and IT security.
  • Responsible for managing the local 24x7 escalation process of problems to appropriate support personnel. Evaluate business needs and alignment of work environment for possible process improvements and implement accordingly.
  • Manage external partner and vendor relationships.
QUALIFICATIONS
  • Master's degree in Computer Science, Management Information Systems, or equivalent work experience.
  • 8+ years of IT experience, preferably in the pharmaceutical manufacturing industry, with at least a mid-size plant required.
  • Broad understanding of systems operations, systems management, user support, and help desk methodologies.
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Experience working with insourced and outsourced IT operations.
  • GxP experience is required.
  • Sound administration and interpersonal skills. Must be able to interact in a team environment.
  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication skills in German and English.
WE OFFER
  • A modern working environment with exciting tasks in a future-oriented industry.
  • Experienced colleagues support you during the induction.
  • Working in an intercultural and international team with short communication channels across national borders.
  • A corporate culture characterized by openness and appreciation.
  • Regular company events.
  • Jobticket.
  • Employer allowance for lunch with Lunch-It.
  • JobRad (bike leasing).
  • Flexible working hours through a modern time recording system.
  • Free drinks (water, soft drinks, tea, coffee) and fruits.

If you are interested in this role, we look forward to receiving your application via our recruitment portal.

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