Director, Technical Program Management: Agentforce
3 weeks ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category: Program & Project Management
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.
The Director of Technical Program Management for the Agentforce Platform will lead strategic AI technology programs, driving innovation and execution within the AI Platform organization. This role involves partnering with leadership to oversee cross-functional planning and delivery of Agentforce initiatives, ensuring seamless integration and delivering key business value. The ideal candidate will possess excellent communication skills across all organizational levels, from individual engineers to senior executives, and have a proven track record of managing large, complex AI projects. This individual contributor role thrives on fostering a culture of ownership, delivery, and innovation within the AI domain.
About You
- Love to wear multiple hats.
- Builds the relationships to make things happen.
- Highly functional in an energizing environment.
- Comfortable bending between the tactical and strategic.
- Outstanding executive presence and communications professional.
- A service-oriented-minded person who 'Thinks Customer.'
- Enjoy a hyper-transparent flow of information, conversation, and ideas.
Your Impact
- Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision and business goals, crafting program structure, and securing cross-functional alignment.
- Drive teams through the Software engineering experience using Agile and analytical and technical skills.
- Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues.
- Develop strong partnerships with key functional team members to drive focus on business goals.
- Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc.
- Lead program/feature dependencies across multiple teams, scrum teams, functions, divisions, and partners.
- Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
- Provide monthly program reviews and updates at sprint reviews.
- Create a collaborative environment that fosters creativity, innovation, and learning.
- Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally.
Requirements
- 10+ years of enterprise software/technical program or engineering management experience at an enterprise technology company.
- 5+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.
- Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
- Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
- Ability to establish credibility and rapport with senior executives and team members.
- Outstanding organizational, communication, and relationship-building skills conducive to driving consensus.
- Experience with Portfolio Management.
- Ability to master technical subjects and technologies relevant to the program.
- Strong organizational, project management, analysis, and communication skills.
- Bachelor’s degree or equivalent work experience.
Preferred Experience
- Deep understanding of AI and machine learning technologies.
- Proven experience in deploying and managing AI/ML platforms.
- Familiarity with the latest trends and advancements in AI/ML.
- Ability to translate complex AI concepts into practical business solutions.
- Hands-on experience with AI/ML frameworks and tools.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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