Lead Sales Aesthetician

1 month ago

San Jose, United States Benefit Cosmetics Full time

Description

Lead Sales Aesthetician - Macy's

Essential Duties and Responsibilities

Customer Service
  • Coach and lead the team in all aspects of Customer Service, Results, and Teamwork.
  • The customer is the Company’s number one focus, and all employee actions are to reflect this priority.
  • Greet customers within 10 seconds or less, always maintaining high energy on the floor.
  • Demonstrate and sell Benefit products.
  • Build and maintain great customer relationships and actively recruit new clients.
  • Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
  • Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.
  • Cultivate positive working and team relationships with all levels at our Retail Partners.
  • Ensure customer understands and signs service release form.
  • Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.
  • Recommend additional services to determine and meet customer needs.
  • Keep accurate client records on online booking.
  • Rebook appointments for return services.
Results
  • Achieve daily/ weekly/ monthly individual service and product goals.
  • Grow individual and team services and product SPH.
  • Sell and recommend products with each service.
Teamwork
  • Promote a professional, respectful, fun and gossip-free environment for customers and employees.
  • Be on time and ready to work all shifts.
  • Act professionally, ethically and with integrity, always using good judgment.
  • Help maintain clean and safe sales and stock areas.
  • Ensure compliance with all Company and Retailer policies and procedures.
  • Coach and develop Aesthetician team to achieve greater performance with regular and consistent feedback, monthly My Journey So Far delivery, and assisting in yearly PCR delivery.
  • Assist supervisor in the recruiting and hiring of all Aestheticians.
  • Perform new hire inductions and training for Aestheticians.
  • Assist supervisor in the completion of all supply, payroll, scheduling, and other operational duties as assigned.

Requirements

Able to perform the following physical duties including, but not limited to:

  • Continuous standing/ walking for a minimum of 8 hours.
  • Unpack and lift boxes up to 40lbs.
  • Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.
  • Stock and fill shelves, drawers, and clean all Brow Bar areas and elements.
  • Work in a fragrance filled environment.
  • Physical contact with clients/ customers.
  • Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.
  • Consistent and reliable accurate use of timekeeping system.
  • Perform all other duties as assigned.

Qualifications

  • Maintain and display a valid state issued aesthetician, cosmetology or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.
  • Proven strong retail sales and/or service history.
  • Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
  • Initiate and manage change in a positive manner.
  • Comfortable and competent at services and make-up application.
  • Strong communication skills.
  • Adept at problem solving.
  • Flexible and adaptable to customer needs.
  • This position requires that the final candidate successfully pass an E-Verify check.

The target salary range for this position is $17.50/hr - $21.50/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.

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