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Donation Dispatch Associate

2 months ago

new york city, United States Clarity Recruiting Full time

Our client, a New York City-based non-profit fighting the twin crises of AIDS and homelessness, is looking for a Donation Dispatch Associate on an ongoing temporary basis. The Donation Dispatch Associate is part of the Call Center and is responsible for fielding donation inquiries and scheduling pick-ups. This person must be tech-savvy and have a customer service mentality The role is based on-site at their Long Island City location with hours from Monday through Friday from 8am-4pm. They can offer $18/hour for this opportunity.

Position Overview:

  • Convert leads into donations using a photo lead-handling process
  • Meet standards for response time for all types of donor inquiries
  • Meet all quotas on live calls and leads handling assigned by the Call Center
  • Manager on filling trucks with quality furniture for Thrift Shops and or scheduling Refashion pick-ups
  • Using truck schedule and departmental guidelines provided by the Call Center Manager, schedule donations of, but not limited to, household goods, furniture, clothing, and shop supplies
  • Provide excellent customer service while working closely with donors, informing them of our pick-up guidelines
  • Learn the necessary skills needed to cover all areas of the Call Center: Refashion, Furniture Truck Schedule, Processing Corporate In-Kind Donations, Third-Party Movers
  • Maintain professional and technical knowledge by attending training meetings/sessions and through independent study
  • Participate in annual trainings and advocacy efforts
  • Available to provide assistance in annual events and fundraisers throughout the agency

Job Qualifications/Requirements:

  • Education - High School Diploma, GED, some college preferred
  • General understanding of the resale market
  • Basic computer skills in Microsoft and Excel required
  • Excel, Microsoft, and Salesforce knowledge
  • Excellent internal and external customer service
  • Effective oral and written communication skills necessary to communicate with all levels of internal and external team members

Essential Physical Demands/Working Conditions:

  • Frequently required to stand, walk, kneel, and bend for long periods of time
  • Frequently required to lift a minimum of 40 pounds.
  • Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
  • Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
  • Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars