Donation Dispatch Associate

3 days ago


New York, United States Clarity Recruiting Full time

One of our top non-profit clients is looking for a new Donation Dispatch Associate:


The Donation Dispatch Associate is part of the Call Center and is responsible for fielding donation inquiries and scheduling pick-ups.


Essential Job Functions:

  • Convert leads into donations using a photo lead handling process.
  • Meet standards for response time for all types of donor inquiries.
  • Meet all quotas on live call and leads handling assigned by Call Center
  • Use truck schedule and departmental guidelines provided by Call Center Manager, schedule donations
  • Provide excellent customer service while working closely with donors informing them of our pick-up guidelines.
  • Learn necessary skills needed to cover all areas of the Call Center:


Job Requirements:

  • Education · High School Diploma, GED some college preferred


Qualifications/Requirements

  • Basic computer skills in Microsoft and Excel required
  • Excellent internal and external customer service
  • Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
  • Frequently required to stand, walk, kneel, and bend for long periods of time
  • Frequently required to lift a minimum of 40 pounds.
  • Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
  • Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
  • Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars


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