Real Estate Director of Client Success Management
7 days ago
Are you a client-focused professional looking for a challenging leadership role in real estate?
We are seeking a talented Director of Success Management to join our team at Adam Hergenrother Companies. In this position, you will have the opportunity to consult with and pour into our real estate teams on a regular basis, and eventually lead our Client Success Managers.
This is an excellent opportunity for someone who is learning-based, growth-minded, and passionate about driving success in their clients.
Daily Priorities:
- Help our real estate team clients achieve their desired outcomes through our platform of services.
- Monitor clients' progress towards goals and proactively engage with clients in need of assistance.
- Gather feedback, relay client insights and needs to operations and integrations teams, and advocate for enhancements or improvements based on client feedback.
- Understand all facets of the Livian platform, tech stack, and value proposition, and be able to articulate it and answer questions on it.
- Analyze clients' business operations and drive adoption of all Livian tools and playbooks.
- Build and maintain relationships with clients, becoming their go-to for information, consulting support, and problem-solving.
- Empathize with client needs and maintain high client satisfaction.
- Identify potential risks or challenges that may impact client satisfaction or retention.
- Help hire, train, and lead other success managers across the country.
About This Opportunity:
- A competitive salary range of $$55,000 to $80,000, plus bonus.
- Health, vision, and dental benefits, short- and long-term disability, PTO, 401K with 6% match.
- The chance to work in a fast-paced environment and be part of a dynamic team.
Requirements:
- Experience in a client service role in real estate or a related industry.
- Excellent attention to detail.
- Thorough and rapid communication and follow-up skills.
- A strong sense of empathy and a genuine desire to help clients succeed.
- A passion for building effective relationships and driving growth with clients.
- Technical savvy and excel in learning new products and tools quickly.
- Strong organizational skills with the ability to prioritize and manage time efficiently between multiple teams and projects.
- Abundant energy with a desire to work in a fast-paced environment.
- A bachelor's degree and 3+ years in account management or a client success role.
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