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Manager, Order to Cash

4 months ago

Battle Creek, United States WK Kellogg Co Full time

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

 

As a Manager, Order to Cash (OTC) you will be an integral business partner ensuring OTC has visibility, understands business change initiatives and upstream to downstream variability. Leading the cross functional collaboration between the Customer Service, Sales teams, Sales Finance, Transportation, Distribution and Customer Supply Chain working to solve issues impacting WK Kellogg Customers.

 

The role is part of a hybrid work environment – proximity to Battle Creek, Michigan or commutable within 61-200 miles required.

 

HERE’S A TASTE OF WHAT YOU’LL BE DOING 

  • Lead a team that monitors overall service indicators, deductions, identifying opportunities for improvement, and collaborating with the needed cross-functional partners to improve customer service levels. Collaborating with Sales and finance leads and our customers to meet their expectations.
  • Solve unique and complex problems that have a broad impact on the business. Leads the development of functional strategy for order execution, deduction management, and fulfillment. 
  • Ensure the delivery of all Order to Cash level agreements/metrics for our customers.
  • Develop strong working relationships with key internal and external stakeholders at all levels to identify trends, propose strategies, and resolve customer service issues.  This includes Sales/ Finance/Supply Chain VP’s, Directors, and other Senior Managers.
  • Focus on people development/ coaching. Responsible for the management, engagement and retention of team members. Developing a strong team of leaders that delivers a strong customer experience even in the face of adversity by using each opportunity to deliver solutions.
  • Drive relationships with 3rd party service providers to promote metric achievement, operational effectiveness, and supply chain efficiency. 

YOUR RECIPE FOR SUCCESS

  • Three to five years’ experience in a related field required. Bachelor’s Degree is strongly preferred.
  • Supervisory experience
  • Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
  • Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement.
  • Customer relationship management experience as well as strong negotiation and decision-making skills.
  • Ability to manage multiple and sometimes conflicting priorities and specific time constraint.
  • Other skills include excellent verbal and written communication skills; deep analytical and problem solving; and solid time management skills.
  • Computer skills, including experience with ERP systems, MS Office
  • Strong knowledge of order to cash preferred.

 

At WK Kellogg Co, our success depends on our most vital asset — our people. That’s why we’re committed to providing you with benefits and programs that support your Total Health and your journey to be and feel your best — physically, financially, emotionally, and socially. Our benefit offerings include::

  • Healthcare coverage, including vision and dental.
  • Savings and Investments contributions and match
  • Paid Time Off
  • Life and AD&D insurance coverage

Our comprehensive and competitive benefits not only deliver value to you and your family, but also offer choice to meet your unique needs and knowledge to empower confident decision-making.

 

ABOUT WK KELLOGG CO

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit www.wkkellogg.com. 

If we can help you with a reasonable accommodation throughout the application or hiring process, please email Recruitment@wkkellogg.com

 

THE FINER PRINT

 

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

 

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

 

For US applicants:

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

 

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment