General Manager

7 days ago

Village of Farmingdale, United States RPM Raceway Full time

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high-speed go-kart racing, immersive gaming arenas, immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family, and colleagues to engage in friendly competition and create memories filled with celebration and connection. The first 5 RPM venues are open and operating in the NYC area, and we are quickly scaling with 25 additional sites opening in the United States over the next 5 years.

The RPM Experience: Watch Here

RPM Raceway Long Island, home to the world's longest indoor go-kart track, is searching for a talented and driven General Manager to lead our electrifying Long Island location

This is a unique opportunity for a seasoned General Manager to execute and be responsible for the overall success of the Long Island venue, including guest services, food and beverage, training, and operations. This individual will report directly to the owner and work in tandem to reinforce operational and cultural standards.

Key ResponsibilitiesGeneral
  • Work with and support the owner & direct reports
  • Coach and develop a large and diverse team through clear written and verbal communication
  • Manage all facets of the operation, including regular financial reporting
  • Establish and uphold RPM standards and compliance
  • Create and implement strategies for business growth
  • Oversee RPM’s defined processes around inventory and reporting responsibilities
  • Oversee labor and spending for the entire venue, within RPM’s guidelines
  • Track all spending and ensure it is accounted for and in accordance with RPM’s policies
  • Develop the team by establishing profitability goals and rewarding positive behavior
People
  • Recruit and hire talent
  • Set and hold expectations of accountability with team, upholding brand standards
  • Ensure execution of training programs to equip the team to perform their job functions successfully and deliver positive guest experiences
  • Maintain a comfortable work environment and recognize the importance of conflict resolution
  • Create a work environment that promotes staff retention levels
  • Assure staffing levels meet business needs, while taking into account team member well-being
  • Maintain positive guest experience
  • Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the venue or corporate team opportunities
Sales
  • Execute sales and marketing plans in collaboration with the corporate team
  • Manage the budget and business plan to meet or exceed planned financial performance, making adjustments as necessary to adapt to changing situations
  • Maintain positive community relationships and participate in local events
  • Promote membership sales
  • Draft, communicate, track, and hold team members accountable for individual goals
Guest Services
  • Create an on-brand RPM guest experience through superior operations
  • Oversee cleanliness of venue and be responsible for audit/inspections
  • Ensure compliance with all policies, standards, and procedures
  • Maintain high visibility in guest areas during peak times
  • Walk through venue & check for cleanliness, maintenance of attractions and signage
  • Seek out guest feedback and use it for management and hourly team development
  • Follow safety and incident reporting guidelines
Ideally You’ll Have
  • 5+ years of experience managing a team in a hospitality, entertainment, or food and beverage environment
  • Food safety or alcohol certification required
  • CPR/First Aid certification is a plus
  • Strong leadership qualities including organization and time management
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
  • Workdays, nights, weekends, and holidays as required
  • Operate in a fast-paced environment with constant distractions
  • Move about our venue and stand for long periods of time
  • Lift and carry over 50 pounds regularly
  • Achieve budgeted financial results in areas of responsibility
  • Act as a mentor and lead by strong example
  • Maintain a professional image
You’ll Crush It If You Have Experience With
  • Thrive in a Dynamic Environment: You possess an appetite for working in a fast-paced, high-growth environment
  • Detail-Oriented with Strategic Vision: You have a natural bias for detail with the ability to understand the bigger picture
  • Talent Magnet & Motivational Leader: You inspire, recruit, and motivate top talent
  • Driven Learner & Team Player: You are ambitious, eager to learn, and a natural team player
  • Positive Energy & Collaborative Spirit: You exude and create positive energy
Benefits That Matter
  • A culture that provides you a sense of belonging
  • Competitive pay that values your contributions
  • Performance bonus
  • Paid holidays
  • Travel Perks
  • Racing & Entertainment Perks
  • Health/Life Insurance
  • 401k
  • Paid Time Off
  • Dental/Vision
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