Customer Service Representative UT

2 months ago

salt lake city, United States Altec Industries, Inc. Full time

Why Join Altec?

If you're considering a career with Altec, there's never been a better time to join us Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.

Our auction subsidiary, JJ Kane, currently has an opening for a Customer Service Representative in our offices located in Salt Lake City, UT. The ideal candidate will have a strong focus on Customer Satisfaction, working to ensure our outside customers, vendors, consignors, buyers, suppliers, as well as internal customers are happy with our results.

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more We encourage you to check out our company websites to explore our company's strong history. Please go to www.altec.com , and www.jjkane.com to learn more.

Major Responsibilities May Include:

Interacts directly with customers in a professional manner
Handles timed auction payouts, interacting with consignors and buyers
Authorizes purchase orders for Service Centers and other Suppliers
Handles AP review for timed auction invoices
Review photos from Service Centers and third-party holding yards
Audit items and funnel to correct workflow status
Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)
Attends classroom and online training sessions to enhance skills and build knowledge
Work with Managers to:Create and maintain streamline processes to record lot issues from buyers for review
Create and maintain database to track lot issues after the sale to improve quality
Create and maintain database to track refund issues
Participates in continuous improvement events when requested


All other duties as assigned

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Education, Experience and Skills Required:

High School Diploma or GED required
Bachelor’s Degree preferred
Bilingual - English/Spanish a bonus
A minimum of three years of experience in customer service, sales or marketing
Bachelor’s Degree will be considered in lieu of 2 years of experience
Bilingual and able to read, write and speak Spanish proficiently preferred
Title experience preferred
PC Skills using spreadsheets, word processing, and other office management applications required
Excellent written and verbal communication skills
Must be able to work independently to manage their time and tasks
Mechanical aptitude, product or industry knowledge preferred
Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work
Demonstrated Customer and People Skills
Must be able to work in a team environment

ALTEC VALUES

• Customer first • Enjoyment of work • Family • Financial stability • Integrity

• People are our greatest strength • Quality • Spiritual development • Teamwork

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec’s benefits package are listed below.

Learn more by visiting Compensation & Benefits – Altec Inc

Medical, Dental, and Vision Health Care Plans
Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
Tuition Reimbursement Program
Company Holidays, Paid Vacation, and Vacation Purchase
Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
Personal and Professional Learning/Development Opportunities
Plus more

Altec’s values-based culture provides opportunities for associates to have a fulfilling professional career while maintaining a work-life balance and consistent work schedule.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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