Wayspring | Community Health Worker
2 weeks ago
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit
At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.
Why Wayspring?
We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.
Overview of the Community Health Worker (Known internally as the Community Outreach Specialist)
The Community Outreach Specialist (COS) will report to the Member Engagement Manager and will be tasked with contacting eligible health members in the community to educate them on Wayspring’s service offerings. The COS will utilize a prioritized list for outreach and have confidence navigating the complexities of the community. The ideal candidate will be a highly personable professional with excellent communication skills. The candidate will also have experience working with vulnerable populations who may be disengaged from healthcare and live a more transient lifestyle.
Responsibilities of the Community Outreach Specialist
- Facilitates and secures enrollments from members in the community to participate in Wayspring’s services
- Acts quickly to assess member needs and triage accordingly
- Successfully engages members and provides them with an educational overview of Wayspring’s service offerings
- Secures verbal and written consent, and obtains appropriate paperwork for services, including consent to clinic services and release of information forms, from members to participate in Wayspring’s services
- Secures members’ first appointment with clinical services
- Provides frequent touchpoints to enrolled caseload and ability to assess individual member needs to determine the frequency of touchpoints needed ongoing
- Initiates creative strategies to facilitate member contact
- Incorporates recovery support and hard reduction themes into engagement
- Regularly reviews member profile for SDoH and clinical updates
- Maintains performance accountability around member enrollment and clinic conversion, and achieves performance targets
- Adheres to Wayspring information security and privacy requirements
Requirements & Preferred Qualifications
- Minimum of three (3) years of experience in a community outreach role, with preferred experience around street outreach
- Bachelor’s degree or work experience equivalent in a relevant field
- Demonstrated ability working in a matrixed environment
- The ability to communicate effectively and persuasively is required
- Exceptional verbal communication skills
- Exceptional verbal de-escalation skills and crisis management
- Experience with CRM platforms is preferred
- Ability to travel as business needs require (community-based role). Mileage reimbursement is provided.
Company and Benefit Summary
Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.
- Medical, Dental and Vision Insurance Options
- Company funded HSA
- Monthly Gym Allowance
- Paid parental leave – all parents included
- Company paid short term disability, long term disability and life insurance
- Generous 401k match
- Premium Employee Assistance Program, inclusive of counseling sessions
- Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
- Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
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