Training Administrator

2 weeks ago

new york city norwood, United States Randstad USA Full time

Randstad, in partnership with our client, is committed to delivering impactful learning experiences through robust training programs. We are seeking a proactive and detail-oriented Training Administrator to join our team and support our Learning Management System (LMS) and training operations.


Job details:

Hourly rate $32.00

Contract Duration: 6 months potential for extension

Fully Onsite in Norwood, MA, Full time hours


Key Responsibilities:

  • LMS Administration: Manage and maintain the SuccessFactors LMS, including uploading and organizing training documents, adding courses to curricula, and ensuring all content is up to date.
  • Customer Service & Support: Provide exceptional support to users, addressing inquiries and resolving issues related to the LMS or training programs promptly and efficiently.
  • Document Management: Upload and organize training content into the document management system accurately and in a timely manner.
  • Incident Management: Maintain a zero-incident queue in the ticketing system by addressing and resolving tickets related to training administration.
  • Reporting & Analytics: Pull and generate reports from the LMS to track training metrics and assess the impact of training programs.
  • Training Impact Assessments: Conduct training impact assessments as needed and support the continuous improvement of training initiatives.
  • Backlog Management: Work on reducing the backlog of training tasks while ensuring ongoing maintenance and efficiency of training operations.
  • Collaboration: Work closely with the learning and development team to support administrative needs and, if time permits, contribute to content development projects.


Qualifications:

  • LMS Expertise: Experience with SuccessFactors LMS or a similar learning management system.
  • Document Management: Ability to upload and manage documents effectively within a document management system.
  • Ticket System Management: Experience managing and resolving incidents or issues in a ticketing system.
  • Attention to Detail: Meticulous with data entry, documentation, and reporting.
  • Resourcefulness & Initiative: Able to solve problems independently and take initiative in a dynamic environment.
  • Customer Service Skills: Strong interpersonal and communication skills to provide effective support to internal and external users.
  • Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities efficiently.


Nice to Have:

  • Previous experience in a customer-facing role or in providing LMS user support.
  • Familiarity with content development for training programs.

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