Training Administrator

2 months ago


Norwood, United States Randstad USA Full time

Randstad, in partnership with our client, is committed to delivering impactful learning experiences through robust training programs. We are seeking a proactive and detail-oriented Training Administrator to join our team and support our Learning Management System (LMS) and training operations.


Job details:

Hourly rate $32.00

Contract Duration: 6 months potential for extension

Fully Onsite in Norwood, MA, Full time hours


Key Responsibilities:

  • LMS Administration: Manage and maintain the SuccessFactors LMS, including uploading and organizing training documents, adding courses to curricula, and ensuring all content is up to date.
  • Customer Service & Support: Provide exceptional support to users, addressing inquiries and resolving issues related to the LMS or training programs promptly and efficiently.
  • Document Management: Upload and organize training content into the document management system accurately and in a timely manner.
  • Incident Management: Maintain a zero-incident queue in the ticketing system by addressing and resolving tickets related to training administration.
  • Reporting & Analytics: Pull and generate reports from the LMS to track training metrics and assess the impact of training programs.
  • Training Impact Assessments: Conduct training impact assessments as needed and support the continuous improvement of training initiatives.
  • Backlog Management: Work on reducing the backlog of training tasks while ensuring ongoing maintenance and efficiency of training operations.
  • Collaboration: Work closely with the learning and development team to support administrative needs and, if time permits, contribute to content development projects.


Qualifications:

  • LMS Expertise: Experience with SuccessFactors LMS or a similar learning management system.
  • Document Management: Ability to upload and manage documents effectively within a document management system.
  • Ticket System Management: Experience managing and resolving incidents or issues in a ticketing system.
  • Attention to Detail: Meticulous with data entry, documentation, and reporting.
  • Resourcefulness & Initiative: Able to solve problems independently and take initiative in a dynamic environment.
  • Customer Service Skills: Strong interpersonal and communication skills to provide effective support to internal and external users.
  • Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities efficiently.


Nice to Have:

  • Previous experience in a customer-facing role or in providing LMS user support.
  • Familiarity with content development for training programs.


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