The Intersect Group | Field Support Engineer

7 days ago

myrtle beach, United States The Intersect Group Full time

Job Description:

The Field Support Engineer is responsible for engineering, second-level technical support, technology integration services for all aspects of Field server, O/S, hardware, storage, and network and virtualization infrastructure. Participates in team initiatives while simultaneously participating in multiple IT/Business project efforts. Incumbent at this level has a knowledge of fundamental concepts, practices, and procedures. Works under limited supervision and/or on routine assignments, the problems of which can be resolved with defined guidelines and parameters.


Primary Responsibilities:

  • Uses knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs. Plans, coordinates and schedules all aspects of IT for new community startups, moves and closures.
  • 100% Windows computers, some iPads
  • Assisting with workstations, mapping printers.
  • Imaging within SCCM
  • InTune for mobile device management (MDM)
  • Documenting in ticketing system, Sharewell. Using Sharewell for asset management as well.
  • Works with senior technical team members to optimize local infrastructure components to meet performance requirements. Participates in department-wide projects and the support turnover process. Interfaces with all levels of the division-based hierarchy and all IT functional groups. Must provide exceptional customer service and translate technical concepts for non-technical audiences.
  • Participates in internal initiatives for the implementation, use, and improvement of processes, procedures, guidelines, and metrics for infrastructure systems.
  • Manages ordering and disposal of assets including compliance with Legal Holds processes. Responds to escalated alerts and cases from the Technical Support Center (TSC) and Data Center Operations (DCO) teams to resolve simple to moderately complex issues. With guidance, performs site-based troubleshooting and diagnostics gathering as needed. Participates in on-call support.
  • Provides basic technical training on IT-sponsored applications following a provided curriculum. Implements internal initiatives for the improvement of field-based processes. Serves as the primary integration point among centralized corporate infrastructure processes and field locations.
  • Other duties as assigned.


Qualifications:

  • Bachelor's degree in Computer Information Systems or equivalent experience required
  • Minimum of 3 years of experience in supporting Microsoft products and related technologies.
  • Ability to travel up to 40% required
  • Exceptional analytical skills
  • Good written and verbal communication skills
  • Proficiency with MS Office / MS Office 365 tools including Word, PowerPoint, Excel, Outlook, OneNote, SharePoint


Preferred:

  • Relevant certifications such as Microsoft Certified Professional (MCP) preferred
  • Experience in developing client and/or supplier relationships is preferred
  • Basic knowledge of troubleshooting server, wide area networking (WAN), local area networking (LAN) and virtual infrastructure preferred

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