Fire Protection Engineer
6 days ago
The Technical Support Manager will be responsible for the efficiency, quality, and accuracy of estimating; field technician quality and execution, developing and delivering training curriculums and development of new product offerings in conjunction with the sales, engineering, and operations departments.
Key Responsibilities:
• Develop, maintain and deliver a fire alarm system, programming, and smoke control training curriculum for sales, engineering, project management, and field technicians.
• Identify training needs for each technician and create training development paths and associated training records for all field technicians.
• Create an Expert Technical Support Specialist group and develop technicians to expert level.
• Meet regularly with the ETSS group to discuss and evaluate their skill levels and responsibilities.
• Create a quantifiable evaluation system for advanced and expert technician levels.
• Provide training and mentoring to technicians to achieve advanced and expert certification levels.
• Ensure the training room has adequate equipment to support delivery of training classes.
• Review and sign off on all smoke control system designs during the bid process to ensure they meet the Company's quality standards and code requirements.
• Assist field personnel with resolving complex field technical issues.
• Work with sales to standardize estimating and assist with estimating complex fire alarm systems.
• Monitor, evaluate, and keep current fire alarm system tools and equipment to ensure we have the most efficient and up-to-date tools and equipment.
• Interface and assist with AHJs and architects/engineers, as needed, to resolve conflicts in design and code.
Requirements:
• Professional Fire Protection Engineer with at least 10 years of experience designing complex fire systems with extensive knowledge of California Building Code, California Building Fire Code, California Building Mechanical Code, and California Building Electrical Code, along with NFPA 72.
• Strong leadership, good written and verbal communication skills, along with software knowledge of AutoCAD and the entire suite of Microsoft products.
• Possess strong training skills and the ability to train, develop, and evaluate others.
• Ability to effectively communicate to a diverse group of individuals, including Company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with effective time management skills and the ability to multi-task.
• NICET level III.
• Ability to understand the technical aspects of product lines and applications, as necessary, to make informed management decisions.
• Able to travel by air and/or ground overnight, as necessary.
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