Business Analyst

1 week ago

fort mill, United States Servsys Corporation Full time

Business Analyst

Location: Needs to be located SC/NC- office is in Ft. Mill. Will be asked to go on site 3 days a week and travel to Dublin, CA once a month.

Duration: 6 months


GENERAL PURPOSE:

  • Business Analyst is an experienced IT functional systems analyst and consultant working to improve business capabilities by facilitating the implementation of process and system improvements.
  • They will work in a highly collaborative setting of internal and external staff, and with key business partners in the support of existing production systems and in the execution of new system projects.
  • Serves as a functional expert in Supply Chain Systems and applications including Material Handling Equipment (MHE) / Warehouse Control Systems (WCS).
  • Works closely with the business stakeholders to identify system needs, provides guidance and influence throughout the process from concept to implementation.
  • Document requirements and assume responsibility for obtaining sign-off from customer and business partners on moderate to highly complex projects.


ESSENTIAL FUNCTIONS:

  • Performing business analysis activities at the strategic, operational, and organizational level; working with key users in the continual improvement of business processes
  • Highlight/identify gaps in existing functionality and review requirements with stakeholders on moderate to highly complex projects.
  • Collaborating on project efforts in the support of existing systems, processes, services and/or in the execution of new projects, including:
  • Capturing Business User Stories and Requirements
  • Providing analytical support to maximize product performance by understanding system capabilities, user needs, and user experience.
  • Creating detailed Functional Designs for technical counterparts
  • Creating and executing test plans, including capturing and working through solutions to defects
  • Develop user documentation for newly created processes and system enhancements
  • Project timelines are communicated to the Project Managers and are completed on time
  • Uses logic and methods to solve difficult problems with effective solutions


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Must have knowledge of supply chain systems
  • Vizio – experience required
  • Jira- need to be familiar
  • Confluence – need to be familiar
  • Graduate degree in information systems, computer science, or a related technical discipline or equivalent work experience
  • 7+ years of experience supporting IT systems, processes or capabilities. General understanding of IT processes and dynamics within a complex, highly integrated environment
  • A solid understanding of industry best practices in retail or IT; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
  • Strong analytical, problem solving, and root cause analysis skills
  • Understanding of application development and software development lifecycle concepts
  • Good written and verbal communication skills are crucial for working with all stakeholders (i.e. Use Case and User Story Development)
  • Preferred experience with Agile and Waterfall approaches

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