Premier Disability Services, LLC | Pre-Hearing Case Manager | new york city
2 weeks ago
Premier Disability Services, LLC, an Internet Brand company, is a full-service Social Security Disability advocacy firm. We assist clients in navigating the Social Security Disability application process at every stage, whether they are first-time applicants, have been denied, or are preparing for a hearing, across all 50 states. Our dedicated services have successfully supported over 100,000 individuals in filing their applications.
We are currently seeking qualified individuals to join our high-volume call center team as Entry-Level Pre-Hearing Case Managers. This role is crucial in providing support and guidance to client throughout their journey.
Key Responsibilities:
- Provide accurate information to incoming customer and client callers regarding the status of disability claims.
- Make outbound calls to gather necessary information from clients related to their cases and hearings.
- Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
- Navigate multiple computer windows to access several systems proficiently.
- Handle all callers with efficiency, courtesy, and respect.
- Meet daily metric goals and participate in monthly audits.
Key Details:
- Position: Full-time, Onsite (Monday to Friday - No Weekends)
- Location: Brooklyn Park, MN
- Starting Pay: $18.00/hour, with the potential to earn an additional $750/month based on performance. You can earn up to $21/hour within the first six months.
- Benefits: Comprehensive package including medical, dental, and vision coverage, paid time off (PTO), and paid holidays. We also offer a subsidized lunch program.
- Growth Opportunities: Numerous chances for advancement within the company
What We’re Looking For:
Education and Experience:
- High-volume call center experience is preferred.
- A minimum of 2 years of Customer Service or Sales experience.
Qualities:
- Ability to retain information and learn new systems quickly.
- Commitment to strong attendance.
- Strong computer knowledge with excellent typing skills (minimum of 50 WPM).
- Capability to handle high call volumes while effectively de-escalating situations using conflict resolution skills.
- Sharp attention to detail with the ability to perform tasks with a high degree of accuracy.
- Strong analytical skills to review documents and make sound decisions.
- Ability to meet multiple performance targets at or above benchmark levels, including accuracy, call quality, timeliness, and productivity.
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