Director of Space Management and Occupancy Planning

2 weeks ago

San Jose, United States Cushman & Wakefield Full time

Job Title

Director of Space Management and Occupancy Planning

Job Description Summary

This position is responsible for space and occupancy planning project delivery and FF&E activities across the client’s portfolio. This includes the management and oversight of occupancy and move coordination teams, KPI compliance, program development and accurate workstream reporting. In this role, the manager leads a team of professionals responsible for delivering space and occupancy solutions which support client business requirements.

Job Description

  • Collaborates with Real Estate Portfolio Team, Project Management, Facility Managers and CRE team members providing single point of contact for Space Management delivery services – Space and Occupancy Planning, Move coordination, Data Management
  • Makes recommendations to enhance operational efficiency, service delivery, cost savings, and innovative service advancements for all functional areas within the service line
  • Responsible for vendor partner contract compliance and performance - OWP (furniture & design) and Corovan (move labor)
  • Lead development of core program standards - all C&W tools, process, templates and outputs standardized and customized to client’s ways of working
  • Establish documented methods of service delivery for all activities, processes and outputs
  • Collaborates with client RE, Project Management and Facility Managers for service excellence in execution of all activity types
  • Ability to manage operational program budget, evaluate period spend and apply corrective action as needed to maintain desired budget variance
  • Oversees the day-to-day + long-term technical and operational responsibilities of space management
  • Manages General Support Lead, Vendor Management Lead, and Design Excellence Lead & related program
  • Partners with Vendor Management Lead on contractual obligations of vendor partners
  • Identifies gaps in processes within the SMT and builds programs to bridge gaps
  • Ensures workflows and R&Rs are adhered to as agreed upon between Google and C&W
  • Oversees the onboarding and training programs for SMT new hires
  • Identifies training and talent/career development of new hires and existing staff
  • Partners with Dir. of SM Delivery to review existing, and develop and implement new space management programs and initiatives
  • Partners with internal C&W service lines, as well as Google programs, on review of existing, and development and implementation of new programs
  • Oversees space management program budget and finances
  • Coordinates and collaborates with Director of Space Management Delivery to review and refine deliverables to meet Google standards/needs
  • Oversees monthly + quarterly reporting to Google as it pertains to space management team performance
  • Accountable for tracking and maintaining team KPI deliverables + contracted measurable program results

JOB REQUIREMENTS & QUALIFICATIONS

  • Bachelor’s degree and 8-10 years’ work experience in two or more of the following: a) interior design, b) architecture and c) project management
  • 5-7 years experience in a management position
  • Minimum of five years’ experience in a corporate real estate environment
  • Possesses strong analytical skills and the ability to develop conclusions and recommendations
  • Demonstrates proficiency in architectural and engineering drawings, concepts & design
  • Experienced in managing projects of varied scope and complexity
  • Demonstrates a working knowledge of various office furniture systems
  • Proficient in MS Office Suite software applications
  • Excellent customer service and interpersonal relationship skills
  • Ability to work independently and as part of a team
  • Able to build strong relationships with internal and external partners to deliver effective services
  • Strong oral, written and presentation skills
  • Assumes ownership of requests in order to ensure successful completion
  • Strong attention to detail and quality
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