General Manager

1 month ago

fort lauderdale, United States 3Sixty Duty Free Full time

JOB DESCRIPTION

SUMMARY

The General Manager is responsible for all aspects of the airport branch, including personnel, sales, cash and inventory management, store maintenance, and store replenishment. The General Manager will consistently provide customers with the highest level of service possible and will function in tandem with the Regional Vice President of Store Operations to ensure sales goals and objectives are consistently achieved. The role will also build cohesive and productive store teams; managing performance for service excellence.

RESPONSABILITIES

  • Promotes and monitors quality customer service through on-the-job training and by acting as a positive role model
  • Driving revenues and profitability, expense and inventory control, and overall P&L performance; ability to analyze and improve P&L
  • Recruit, interview, develop, and motivate the sales team
  • Provide oversight, guidance, direction, and involvement in the daily operations of the store and stockroom
  • Ensure effective transaction procedures are followed, including managing daily transaction reconciliation and reporting
  • Oversee merchandise receiving and store inventory replenishment
  • Ensure compliance with US Customs and local Airport regulations, as well as OSHA-established safety regulations
  • Build and maintain relationships with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities
  • Secure company assets by consistently monitoring inventory variances and controlling operating costs
  • Develop, implement, and enforce policies, procedures, and processes designed to increase sales, decrease costs, and maintain customer service standards
  • Oversee visual merchandising, inventory control, loss prevention, shipping & receiving, and human resources
  • Provide on-going performance counseling to employees and use appropriate progressive disciplinary procedures when necessary



QUALIFICATIONS

  • Minimum 5-8 years of multi-unit retail management
  • Bachelor’s Degree in Business Administration or related field
  • Superior written and verbal communication skills, leadership, and organizational skills
  • Ability to deal with stressful situations in a diplomatic and professional manner
  • Demonstrate understanding of company standards and practices related to retail operations, including cash and inventory control, merchandise handling, visual merchandising, and shrink management
  • Excellent customer service skills
  • Ability to hire, train, and empower employees effectively
  • Strong retail merchandising background
  • Proficiency with Microsoft Office Suite (intermediate Excel skills)
  • US Customs experience/knowledge preferable
  • Airport-business experience/knowledge preferable
  • Ability to multi-task in a fast-paced work environment and meet deadlines
  • Frequently required to stand, walk, stoop, kneel, crouch or crawl
  • Must be flexible to work irregular hours including weekends and holidays

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