Hotel Manager

4 weeks ago

Santa Monica, United States Sage Hospitality Group Full time
Sage Hospitality Group Hotel Manager Santa Monica, California Apply Now

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

The Pierside Hotel inspires an easy come, easy go kind of getaway, where you can travel from bed to beach in a heartbeat. Located just steps from the famed Santa Monica Pier, our hotel is the perfect place to stay if you want a day of wild rides or laidback beach relaxing.

You can spot our mural by American contemporary artist and activist, Shepard Fairey facing west towards the Santa Monica Pier. This cultural mosaic of Santa Monica features a woman representing strength and positivity, framed by a Pacific Ocean Park amusement park ticket from the 1950s, and nods to the skater/surfer history of the “Dog Town” days of Santa Monica from the 1970s.

Job Overview

Plan and manage the hotel and related area's operations of the hotel to achieve customer (guests, associates, corporate customers, and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping, security, and gift shop. May have responsibility for recreation and tennis. Participates in total hotel management as a member of the Hotel Executive Committee.

Responsibilities

  1. Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  2. Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
  3. Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
  4. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  5. Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

This includes experiential knowledge required for management of people and complex problems.

Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

Ability to make decisions with only general policies and procedures available for guidance.

Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

Moderate hearing necessary as guests phone with requests and questions.

Excellent vision necessary to assess required reaction to meet standards.

Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.

Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.

Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.

Mobility -must be able to accomplish any task required of associates within assigned departments.

Continuous standing -must be able to accomplish any task required of associates within assigned departments.

Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.

Driving required as necessary.

General office and hotel environment.

Eligible to participate in Sage bonus plan.

Unlimited paid time off.

Eligible to participate in the Company’s 401(k) program with employer matching.

Health savings and flexible spending accounts.

Basic Life and AD&D insurance.

Company-paid short-term disability.

Paid FMLA leave for up to a period of 12 weeks.

Employee Assistance Program.

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

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