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Assistant General Manager

2 months ago

austin, United States The Malin Full time

Position Summary:

As the Assistant General Manager for The Malin, you will support the General Manager in overseeing the financial success, sales growth, and community engagement of the workspace. Your role involves managing daily operations, ensuring high levels of customer satisfaction, and supporting the overall business strategy. You will report directly to the General Manager and assist in achieving company-wide sales targets, maintaining operational excellence, and fostering a vibrant work environment.


Key Responsibilities:

  • Operational Support: Assist in overseeing the day-to-day operations of the workspace, ensuring seamless service delivery, optimal spatial functionality, and adherence to brand standards.
  • Financial Management: Support the General Manager in managing the site's financial health. Support the implementation of initiatives to maximize revenue and control costs.
  • Customer Resolution: Act as a primary point of contact for members, addressing and resolving issues promptly to maintain high levels of member satisfaction.
  • Sales and Occupancy: Assist in executing sales strategies to attract new members and retain existing ones. Support the sales pipeline management and contribute to achieving occupancy targets.
  • Community Engagement: Foster a thriving and engaged community with The Malin by creating and building member relationships, hosting and supporting events, and growing our referral program. Have a presence on the floor, know your members, and support local engagement initiatives.
  • Team Leadership: Aid in recruiting, training, and mentoring team members. Foster a culture of hospitality and excellence, ensuring the team provides outstanding administrative and operational support.
  • Business KPIs: Track and report on key performance indicators (KPIs) related to operations, member satisfaction, and financial performance. Provide insights to improve business processes and outcomes.
  • Growth and Strategy: Collaborate with the General Manager to develop and execute growth and retention strategies. Contribute to forecasting trends, identifying opportunities, and generating new revenue streams.


Requirements:

By embodying these skills and attributes, the Assistant General Manager will effectively support the General Manager in driving The Malin's success and cultivating a thriving community within the workspace.


Skills:

  • Financial Acumen: General understanding of budgeting, expense management, and P&L reporting.
  • Customer Service: Proven experience in delivering exceptional customer service and resolving issues effectively.
  • Sales Support: Experience in supporting sales initiatives and achieving occupancy targets. Familiarity with space and service sales within coworking or membership model businesses is strongly preferred.
  • Operational Excellence: Ability to execute seamless operations and uphold brand standards.
  • Team Development: Skilled in assisting with recruiting, training, and leading teams.
  • Strategic Thinking: Capability to support growth strategies and business initiatives.
  • Communication: Excellent verbal and written communication skills.
  • Hospitality Expert: Understand how to support member needs with care, empathy, and personalized solutions


Attributes:

  • Leadership: Empathetic, energetic, and assertive, with an ability to inspire and motivate others to make a positive impact in a team environment.
  • Proactive: Results-driven, with a proactive approach to problem-solving and decision-making.
  • Community Builder: Passionate about fostering a vibrant community and creating meaningful member experiences.
  • Adaptable: Detail-oriented with ability to respond proactively to the changing needs of the business and its members. Able to work effectively both autonomously and collaboratively.
  • Entrepreneurial Mindset: Thrives in a rapidly growing startup environment, with a keen interest in contributing to the brand's expansion.


Benefits:

  • Comprehensive health care inclusive of vision and dental insurance options
  • 10 days PTO, an additional 5 after 2 years tenure
  • 5 sick days
  • 12 paid corporate sanctioned national holidays 
  • 16 weeks paid parental leave after 1 year
  • Internal growth and development pathway