Director, Communication and Digital Services

3 days ago

Chelsea, United States Mass.gov Full time

Agency Overview:

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in the sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Position Summary:

The Director of Communications and Digital Services will lead a team of media professionals and coordinate the communications strategy for the Department of Revenue (DOR). Reporting to the Associate Deputy Commissioner of Administrative Services, the Director will work collaboratively with senior leadership to develop and implement strategies to broaden the impact of DOR’s web, social media and DOR 360 programs. The position will lead related projects for the Department, covering issues for tax administration, child support services, and local services.

This role requires a self-starter, capable of managing competing priorities. The incumbent will be collaborative, energetic, and creative. The Director will work well under pressure and will be able to meet deadlines. This person will preferably have proven managerial abilities with at least 3-5 years of experience with social media and communications strategy. The Director is on-call seven days a week, at times as needed, and must be committed and prepared for the demands placed upon the position.

Essential Duties:

  • Collaborate with senior leadership to develop communications strategies that will broaden programmatic reach and deepen impact.
  • Develop and refine DOR’s messaging to ensure organizational consistency.
  • Serve as executive editor for the organization's website.
  • Manage staff who write, design, and produce a wide range of published materials.
  • Work with DOR divisions to promote new initiatives and bring their messages to customers.
  • Produce DOR’s annual report.

Qualifications and Experience:

  • Significant communications experience that includes advocacy and digital media relations.
  • Knowledge and experience in communications, public relations or a similar area.
  • A strong track record of positioning an organization to achieve tangible outcomes in a competitive communications environment.
  • Strong written communication skills are required.
  • Very strong editing, public speaking and leadership skills, along with the ability to work with other employees.
  • Experience managing and executing across several communications media.
  • Experience with Microsoft Office Suite is required.
  • Experience with Adobe Creative Suite is preferred.
  • Experience with WordPress and/or HTML is preferred.
  • Willing to execute day-to-day tasks and work independently.
  • Capable leader, manager and coach for board, intern or volunteer talent.
  • Good entrepreneurial work ethic and business acumen.
  • Ability to prioritize and follow through effectively.

As part of the Future of Work initiative, the agency has adopted a hybrid work model. Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

The recommended candidate will be subject to extended background checks by this agency and the Executive Office of the Governor.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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