Director, Sales

Job Locations: US-WA-Seattle

Position Type: Regular Full-Time

Requisition ID: 2024-5942

Category: Sales

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Director, Sales is responsible for managing Account Executives to ensure the profitability, sales revenue growth, and the overall strategy is executed. This position must meet their assigned Gross Profit (GP) target consistently while searching for growth opportunities with existing customers and new logos. This role manages, mentors, and develops a team.

Essential Functions

• Consults, designs, supports, and manages sales of customer activity involving all products and services offered by the company with primary focus in designated region.
• Manages, trains, advises, and motivates assigned team members to their full potential.
• Develops and maintains strong relationships with key customers, ability to present to customer in-person or virtually.
• Ensures strong, effective market share of the products and services by providing direction and information on the products and related services.
• Develops and maintains technical competency in all products and services offered through ConvergeOne.
• Prepares sales forecasts, budgets, quotas, and other projections on a monthly basis.
• Analyzes sales records and trends in relation to objectives and competitive activities; takes or recommends necessary corrective action to Regional Vice President (RVP).
• Develops a Business Plan for area of responsibility that is consistent with short-range and long-range company objectives.
• Keeps RVP informed of economic, customer/competition situations, customer's business issues and interests, and generate a strategy that will achieve business objectives.
• Uses partnership programs, works with customers and their other product and service partners.
• Manages NAMs to be successful with all service offerings from all C1's business partners.
• Maximizes NAM's results through continuous and proactive feedback.
• Expedites the resolution of customer problems/complaints effectively.
• Keeps well informed on industry changes, participates where possible in organizations directly involved with ConvergeOne's target markets, and continually works to improve sales techniques and sales knowledge.
• Works independently and as a team member with various organizations and/or functions throughout the company to achieve company objectives.
• Adheres to company policies, procedures, and objectives, and is always prepared to accurately discuss these policies with NAMs as well as our customers.
• Creates innovative solutions concepts.
• Maintains strong customer relationships at an executive level.
• Identifies strength and weaknesses within a team and works with extended teams to improve their skills.
• Manages a multi-vendor plan and relationships (OEMs).
• Recognizes talent and potential talent to develop a successor and bench.
• Seeks the right talent on a continuous basis (i.e., recruitment and retention).
• Executes both, the art and sciences, selling and uses specific sales methodologies.
• Determines what is important and what isn't by helping NAMs to qualify deals for customers worthy of pursuit.
• Holds team accountable to tactical execution.
• Manages deals effectively and understands the process flow.

Required Qualifications

• 4-year college degree in Business or equivalent in experience.
• Seven or more years of prior successful direct selling experience.
• Three or more years in a Services/Sales Support management role or related experience.
• Five or more years of supervisory experience.
• Proven ability to maintain partnership programs with customer and their other service providers.
• Strong problem solving, decision-making, and negotiation skills.
• Must be "total" team player and look at the constant "big" picture for success.
• Knowledge of collaboration technology.
• Strong presentation, verbal and communication skills.
• Demonstrated sales ability and technical aptitude.
• Proficient with Microsoft Word, Excel and Outlook.
• Previous experience working in a telecommunications industry.
• Strong territory management background to include, growth plans, staffing, coaching, to exceed quotas.
• Strong background and forecasting skills.
• Strong skills in developing and maintaining customer relationships at an executive level.
• Excellent coaching skills to enable strengthening team.
• Creative, innovative, resilient and tenacious.
• Strong internal relationship with mutual respect with extended team.
• Executive presence.

C1 BENEFITS

• 401(k) Plan (35% match per dollar up to 10%)
• Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
• HSA + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision
• FSA Plans
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Long Term Disability
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Health Advocate
• Volunteer Time Off

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement

C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Notice of E-Verify Participation

For more information, please visit the official E-Verify website.

Right to Work

For more information, please visit the official Right to Work website.