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Digital Investment, Sr. Specialist

2 months ago

chicago, United States Empower Media Full time

EMPOWER – GROW FEARLESS

Empower is full-service agency pushing the boundaries of media, creative, and performance. We empower brands to embrace the uncertainty of change and face their fears. We give them confidence in the outcomes we deliver by leaning into the mantra of "What If…" By quantifying the scale of these opportunities and challenging the status quo, we break down the growth-limiting silos that the platform age has created. We curate solutions to uncover incremental sources of growth which boldly put brands in attention-grabbing environments, capturing consumers' hearts, minds and wallets. We deliver real-time commerce-enabled breakthrough moments based on consumer needs to produce results and creates deeper connections.


We don't believe winning today is enough. We believe in owning tomorrow, achieved by a mindset of Grow Fearlessly.


Role Summary & Impact:


The Digital Investment Sr. Specialist plays a key role in supporting day-to-day digital media investment operations across client teams. This position works on a variety of accounts, helping to manage digital systems, ensuring data accuracy, and streamlining media buy processes. The Sr. Specialist will collaborate with internal and external teams to improve workflows and enhance operational efficiency.


Responsibilities:


  • Execute and refine digital buying processes, oversee client billing, and assist with digital reconciliation
  • Maintain data integrity by implementing and upholding established processes across digital buys
  • Develop a working knowledge of digital tools and platforms, including Mediaocean–Prisma, Ad Servers, DSPs, Social Platforms, and proprietary internal tools
  • Serve as a key point of contact for troubleshooting operational issues, escalating as necessary
  • Identify and propose solutions to streamline workflows; collaborate with teams to develop best practices and tools to improve operational efficiency
  • Organize and manage data for reporting, supporting teams in data analysis and delivery insights
  • Ensure digital contracts and terms are accurately established with vendors and assist in evaluating vendor requests
  • Facilitate the sharing of best practices with other teams to enhance consistency and quality across the agency
  • Build strong relationships with internal teams and vendors to ensure seamless buying operations
  • Oversee vendor billing processes, closely tracking and clearing open items to maintain accuracy and timeliness
  • Support the development and mentorship of junior team members, providing guidance and fostering a team-focused approach


Qualifications:


  • Bachelor’s degree preferred, preferably in marketing, advertising, communications, business, sociology, or consumer insights
  • 2+ years of experience in media advertising or a related field
  • Ability to work both independently and as part of diverse teams, with strong collaboration skills
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office, with strong Excel skills
  • Familiarity with agency billing processes and a foundational understanding of digital planning/buying processes
  • Strong quantitative and analytical skills, with attention to detail and accuracy
  • Ability to manage multiple projects effectively and meet deadlines
  • Eagerness to learn and contribute to process improvements within digital media investment operations
  • Experience in supporting or coaching team members is a plus


Benefits:

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Childcare support
  • Paid maternity leave
  • Paid paternity leave
  • Commuter benefits
  • Disability insurance