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Head of Digital Product

2 months ago

Chicago, United States Northern Trust Full time
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Build and lead a strong Digital Product function focused on delivering world-class digital products to meet the growing needs of investors. Responsibilities include:
  • Lead the development of a multi-year roadmap with inputs for investments to support business strategy and goals.
  • Collaborate with key leaders to build out quarterly/annual roadmaps with north star of delivering continuous business value and measuring outcomes such as revenue generation, cost optimization, improved customer experience.
  • Engage with internal and external clients for solutioning incorporating their feedback, competitive and market intelligence into product features and roadmap.
  • Introduce and embed product culture by initiating product roadshows, launches, iterative product demos, etc.
  • Lead the prioritization of the product portfolio and individual product backlog, development, delivery and on-going management of compelling, market leading, scalable digital products that deliver value.
  • Drive adoption of digital products by articulating the distinct value proposition and leverage metrics to drive engagement, adoption, customer satisfaction and feedback loop to inform product roadmap.
  • Collaborate with data office to ensure digital products adhere to enterprise data governance standards.
  • Drive awareness on digital product development and management best practices across NTAM.
  • Collaborate with Enterprise and NTAM IT and CDO teams to build products using a scalable, resilient, available, and flexible NTAM data and information architecture that responds to business' needs, and enable its efficient, disciplined, and successful execution.
  • Build out a capability that scales and delivers various product roadmaps effectively using Agility practices
  • Hire, motivate, mentor, and manage digital product talent.
  • Stay up to date on emerging and evolving end user usage models and requirements in Digital Product Management.
  • Develop and monitor KPIs to measure effectiveness of digital product spend and ensure investments in people, systems and process enhancements deliver value.
    Build and lead a strong Digital Product function focused on delivering world-class digital products to meet the growing needs of investors. Responsibilities include:
  • Lead the development of a multi-year roadmap with inputs for investments to support business strategy and goals.
  • Collaborate with key leaders to build out quarterly/annual roadmaps with north star of delivering continuous business value and measuring outcomes such as revenue generation, cost optimization, improved customer experience.
  • Engage with internal and external clients for solutioning incorporating their feedback, competitive and market intelligence into product features and roadmap.
  • Introduce and embed product culture by initiating product roadshows, launches, iterative product demos, etc.
  • Lead the prioritization of the product portfolio and individual product backlog, development, delivery and on-going management of compelling, market leading, scalable digital products that deliver value.
  • Drive adoption of digital products by articulating the distinct value proposition and leverage metrics to drive engagement, adoption, customer satisfaction and feedback loop to inform product roadmap.
  • Collaborate with data office to ensure digital products adhere to enterprise data governance standards.
  • Drive awareness on digital product development and management best practices across NTAM.
  • Collaborate with Enterprise and NTAM IT and CDO teams to build products using a scalable, resilient, available, and flexible NTAM data and information architecture that responds to business' needs, and enable its efficient, disciplined, and successful execution.
  • Build out a capability that scales and delivers various product roadmaps effectively using Agility practices
  • Hire, motivate, mentor, and manage digital product talent.
  • Stay up to date on emerging and evolving end user usage models and requirements in Digital Product Management.
  • Develop and monitor KPIs to measure effectiveness of digital product spend and ensure investments in people, systems and process enhancements deliver value.
KNOWLEDGE AND SKILLS
  • Expertise and passion for digital product development, management and commercialization.
  • Team player with strong listening skills and ability to pivot as new information emerges.
  • Demonstrated ability to manage ambiguity and complexity in a matrix environment to deliver impact.
  • Demonstrated ability to drive organizational change and mobilize teams and resources to drive successful product development and engagement.
  • Strong consultative skills ranging from gathering market and competitor insights, problem solving, analytics, strategy development, influencing, facilitation, managing conflicts, and consensus building
  • Dynamic relationship building and partnership skills; a strong collaborator with experience leading initiatives across multiple groups and stakeholders
  • Expertise in crafting and influencing executives and enterprise on digital product spend by crafting compelling, easy to understand business cases.
  • Experience in hiring, developing and building high-performing product management teams.
  • Strong negotiation and vendor management experience
  • Outstanding communication skills, both written and verbal, with demonstrated ability to develop materials and effectively present to and persuade executive audiences using data visualization tools such as Tableau, Power BI, etc.
  • Global outlook with sensitivity and awareness of social and cultural differences
  • Strong situational awareness and decision-making capabilities
  • Thorough understanding of Scrum and Agile development practices adopted by technology.
  • Experience in creating client journeys, UX/UI experience and using concepts such as Lean Canvas to develop and sell the product proposition.
  • Possess a broad set of working skills and knowledge across hardware, software systems and solutions development across more than one technical domain
EXPERIENE AND EDUCATION
  • Highly motivated and experienced senior leader with 10+ years of experience in building and scaling digital product organizations in financial services, preferably in investment or wealth management environments; prefer 20+ years of overall work experience.
  • Strong commercial acumen and a track record of delivering successful digital products in startup environments in matrixed cultures.
  • Strong understanding of platform architecture, cloud, data and AI.
  • Bachelor's in engineering, Computer Science, or other relevant disciplines are required. MBA or CFA is a plus but not required. Critical to demonstrate ability to manage digital products as a business.
  • Experience with Aladdin, investor workspace and research platforms in a multi-asset class asset manager highly preferred
  • Ability to attract, recruit and retain high performing digital product managers talent


Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.