Specialized Recruiting Group

5 days ago


charlotte, United States Specialized Recruiting Group - Charlotte, NC Full time

Specialized Recruiting Group is looking for a talented Administrative Coordinator to join an award winning and growing company. If you have a year or more of experience working in the construction industry or related field. Please see below. The company offers excellent benefits, competitive compensation and a culture of community.


RESPONSIBILITIES & DUTIES

  • Coordinate with our customers and our partners to arrange regularly scheduled preventive maintenance at all site locations within the customer portfolio
  • Organize workflow and schedules for reactive daily service, including reading and routing correspondence to customers and partners
  • Monitor open work orders and complete weekly outreach to request any missing paperwork from primary vendors
  • Responsible for setting up new service contracts
  • Issues purchase orders to field partners when necessary
  • Works within Salesforce work order system to insure proper communication and coordination between field partners and customers
  • Responsible for customer interaction/satisfaction
  • Gathers information for pricing requests and creates customer quotes as needed
  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
  • Reviews project paperwork, complete calls, and forwards project paperwork to Account Managers and/or customers
  • Responsible for generating, interpreting, and printing various assigned reports.


MINIMUM REQUIREMENTS

  • 3+ years of relevant experience
  • Experience scheduling field resources
  • Strong verbal and written communication skills
  • Strong understanding of processes with the ability to define and outline new workflows and processes as needed
  • Ability to multi-task, work under pressure and meet tight deadlines
  • Microsoft Excel skills
  • Experience with work order system
  • Relationship Building Skills
  • Conflict Management Skills
  • Experience in Salesforce applications



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