Customer Service Administrator
3 weeks ago
Are you seeking a career opportunity with potential for growth, advancement, and the possibility of transitioning from temporary to permanent employment? Consider joining our AEROSPACE client in Glendale, AZ Upon conversion, you'll have access to excellent benefits
** WE ARE LOOKING FOR AN EXPERIENCED CUSTOMER SERVICE ADMINISTRATOR WHO HAS EXPERIENCE IN ORDER ENTRY AND CUSTOMER SUPPORT INTERACTION IN A MANUFACTURING OR AEROSPACE BACKGROUND
Job Title: Customer Service Administrator
Location: Glendale, AZ
Duration: 6 months contract (May extend depending on the client needs)
Work schedule: 1st shift
JOB RESPONSIBILITIES:
- Handle customer communication, warranty disposition, and order entry management.
- Administer warranty and maintenance agreements to meet business objectives and customer performance expectations.
- Manage and provide direction for major customer accounts, including interpreting requests, monitoring performance and delivery, and investigating complaints.
- Negotiate pricing, discounts, and compliance with warranty or maintenance agreements.
- Provide solutions to customer issues related to costs or schedules and re-prioritize repair schedules to meet customer commitments.
- Investigate and resolve claims or complaints, coordinate with technical/quality teams, and handle billing discrepancies.
- Approve special price quotations, allowances, deductions, and adjustments.
- Act as the point of contact for customer accounts, coordinate visits, audits, and presentations, and maintain long-term business relationships.
- Analyze operational records to recommend improvements and propose changes in methods or procedures.
- Ensure compliance with aerospace industry regulations and federal/state requirements.
- Lead or contribute to continuous improvement initiatives within the division.
JOB QUALIFICATIONS:
- Bachelor’s degree (BA) in Business Administration and experience which has provided both theoretical and practical knowledge in the field.
- 6 or more years of related experience in technical product support or contract administration.
- Proficient with standard business application software and specialized data analysis or materials systems (e.g., electronic data interface (EDI) or manufacturing resource planning (MRP) systems).
- Strong communication skills, attention to detail, and experience in order entry and customer support.
- Experience working in an Aerospace/Manufacturing environment is a plus.
- Ability to negotiate complex customer requirements across multiple teams.
- Expertise in resolving customer complaints and coordinating technical and quality issues.
- Leadership experience in customer support or related functions is a plus.
- Familiarity with federal, state, and aerospace regulations (e.g., FAA).
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