Service Writer

2 months ago

Glendale, United States Arnold Machinery Full time
Job Details

Job Location
MH Phoenix West - GLENDALE, AZ

Position Type
Full Time

Education Level
High School Degree or GED

Travel Percentage
None

Job Shift
Day

Description

Service Writer / Admin (Material Handling) Job Description

Position Overview
At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Inside Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.

Essential Job Functions
  • Customer Liaison: Act as a point of contact for customers to ensure satisfaction and address any concerns.
  • Sales Promotion: Enhance labor and parts sales to boost customer satisfaction.
  • Job Order Management: Prepare Quotes, monitor Jobs, and close work orders accurately.
  • Customer Interaction: Quoting directly to Customers for any field and Shop repairs generated by Field Technicians and offering Customer unrivaled service with timely updates and accurate Quotes
  • Warranty Communication: Determine and communicate machine warranty status to customers; manage jobs as revenue if warranty information is unavailable.
  • Schedule Coordination: Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.
  • Repair Oversight: Work with the Service Manager to ensure repairs are completed within quoted or estimated labor hours.
  • Authorization Handling: Obtain written authorization for jobs before dispatching mechanics and follow up as needed.
  • Parts Assistance: Assist the Parts Manager with ordering parts, inventory control, and restocking.
  • Sales Support: Provide assistance at the parts counter and help the Sales department with paperwork as needed.
Non-Essential Job Functions
  • Safety Compliance: Ensure service personnel adhere to safety, housekeeping, and company policies, in coordination with the Service Manager.
  • Invoice Verification: Verify that final invoices match service proposals and meet customer expectations.
  • Administrative Support: Assist with the administration of the Service and Parts Departments.
  • Managerial Communication: Keep the Service Manager informed about key managerial matters.
Desired Skills and Abilities
  • Proactive Attitude: Ambitious with a strong work ethic.
  • Detail-Oriented: Strong problem-solving abilities and capability to work with minimal supervision.
  • Technical Proficiency: Proficiency in Microsoft Excel and Word.
  • Mathematical Skills: Strong mathematical skills are essential.
Physical Demands and Working Conditions
  • Ability to sit for extended periods, perform tasks such as answering phones, reading paperwork, and filing.
  • Capable of walking through uneven terrain, bending, and standing as needed.
  • Effective communication skills by phone and in person.
  • Sufficient hearing ability to communicate via radio, phone, and in person.
Education
  • High School Diploma or equivalent. Relevant experience may substitute for educational requirements.
Benefits Offered
  • Paid Sick Leave, Vacation, and Holidays
  • 100% Medical Premium Coverage for associates and family
  • Dental and Vision Plans
  • 401(k)/Roth with company match
  • Quarterly and Yearly Bonus Programs
  • Company Stock for associates with 5+ years of service


Additional Information

This job description is not all-inclusive. Employees may perform other duties as needed to meet the organization's needs.

Arnold Machinery is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on physical or mental disability where essential functions can be reasonably accommodated. Requests for reasonable accommodation are handled on a case-by-case basis.

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