Current jobs related to Customer Service Representative - Evansville - Maximus

  • Customer Service Representative

    5 days ago

    Evansville, Indiana, United States Service Corporation International Full time

    Receptionist - Part TimeAt Service Corporation International, we celebrate lives and our associates. We're seeking a skilled Receptionist to join our team in Evansville, IN.Key Responsibilities:Greet and assist clients and visitors, ensuring a warm and welcoming environment.Manage incoming phone calls, directing them to the appropriate staff member.Provide...

  • Customer Service Representative

    2 days ago

    Evansville, Indiana, United States McDonald's Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at McDonald's. As a key member of our restaurant team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Greet and welcome customers to...

  • Customer Service Representative

    1 day ago

    Evansville, United States ePackage Supply Full time

    Customer Service Representative ePackageSupply - Evansville, IN 47725 ePackageSupply.com is a highly energetic, growth-focused organization that is looking to add a key team member to our Sales & Customer Service team. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries and order processing. The position...

  • Customer Service Representative

    3 days ago

    Evansville, United States ePackage Supply Full time

    Customer Service RepresentativeePackageSupply - Evansville, IN 47725ePackageSupply.com is a highly energetic, growth-focused organization that is looking to add a key team member to our Sales & Customer Service team. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries and order processing. The position...

  • Customer Service Representative

    3 days ago

    Evansville, United States ePackage Supply Full time

    Customer Service RepresentativeePackageSupply - Evansville, IN 47725ePackageSupply.com is a highly energetic, growth-focused organization that is looking to add a key team member to our Sales & Customer Service team. As a Customer Service Representative, you will be responsible for handling inbound customer inquiries and order processing. The position...

  • Customer Service Representative

    2 weeks ago

    Evansville, Indiana, United States Service Corporation International Full time

    Our company, Service Corporation International, is a leader in the death care industry. We celebrate lives and honor the deceased. Consider a career with a company that values its associates and provides opportunities for growth.Welcomes client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and...

  • Customer Service Representative

    4 months ago

    Evansville, United States Warehouse Services, Inc. Full time

    POSITION:Customer Service Representative - Transportation LOCATION:Evansville, IN- Walt's Drive-A-Way The Customer Service Representative will be responsible for excellent communication, and a variety of technical and clerical tasks, requiring both manual and data entry skills. This role is critical in ensuring the efficiency and effectiveness of our...

  • Customer Service Representative

    1 month ago

    Evansville, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service Representative

    4 months ago

    Evansville, United States U-Haul Full time

    Location: 1200 E Riverside Dr, Evansville, Indiana 47714 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    6 days ago

    Evansville, Indiana, United States Circle K Stores, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. as a Retail Team Member working overnight shifts.Key Responsibilities:Provide exceptional customer service to our valued customersAssist with maintaining a clean and organized store environmentProcess transactions and...

  • Customer Service Representative

    2 weeks ago

    Evansville, Indiana, United States The Judge Group Full time

    About The Judge GroupThe Judge Group is a leading professional services firm with a rich history of delivering exceptional results to our clients. Our vision is to become the most trusted partner in the industry by executing our long-term growth strategy and delivering innovative solutions to our clients.Job SummaryWe are seeking a highly skilled Customer...

  • Customer Service Representative

    1 month ago

    Evansville, United States Warehouse Services Full time

    The Customer Service Representative will be responsible for excellent communication, and a variety of technical and clerical tasks, requiring both manual and data entry skills. This role is critical in ensuring the efficiency and effectiveness of our services, especially as it pertains to our most valued clients. Duties and Responsibilities: 1. Documentation...

  • Customer Service Representative

    6 days ago

    Evansville, Indiana, United States AlienVault Full time

    **Job Overview**AlienVault is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Premier Service Consultant (Hybrid), you will be responsible for providing exceptional customer service and support to our clients through various channels, including phone, email, and chat.**Key Responsibilities:**Provide timely...

  • Customer Service Representative

    4 days ago

    Evansville, Indiana, United States Dal-Tile Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dal-Tile. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesManage all inbound and outbound calls, responding to...

  • Customer Service Representative

    2 weeks ago

    Evansville, Indiana, United States Nothing Bundt Cakes - Evansville Full time

    Job OverviewAt Nothing Bundt Cakes - Evansville, we're seeking a skilled Customer Service Representative to join our team. As a key member of our Guest Services team, you will play a vital role in ensuring our customers have an exceptional experience in our bakery.Key ResponsibilitiesProvide top-notch customer service to our guests, ensuring their needs are...

  • Customer Service Representative

    5 days ago

    Evansville, United States AT&T Full time

    Dont miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting sessions in the Evansville, IN area on Thursday, Sept 19th. Come ready to meet the AT&T Management Team and learn all about a caree Customer Service, Customer Service Representative, Technical Support, Monitoring, Representative, Escalations,...

  • Customer Service Representative

    18 hours ago

    Evansville, Indiana, United States Pac-Man Pies LLC, DBA Mr. Gatti's Pizza Full time

    Pac-Man Pies LLC, DBA Mr. Gatti's Pizza is seeking a skilled Customer Service Representative to join our team. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service, taking orders, and handling payments. If you have a passion for delivering outstanding service and working in a fast-paced environment, we...

  • Customer Service Representative

    6 days ago

    Evansville, Indiana, United States American Telephone and Telegraph Company Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations, you will be responsible for delivering exceptional customer experiences while working with customers to bring their overdue accounts current.Key ResponsibilitiesProvide top-notch customer...

  • Customer Service Representative

    1 week ago

    Evansville, Indiana, United States Schnuck Markets Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Schnuck Markets. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Representative

    2 weeks ago

    Evansville, Indiana, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our food service team, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and safe work environment.Key ResponsibilitiesProvide...

Customer Service Representative

4 months ago

Evansville, United States Maximus Full time
General information Job Posting Title Customer Service Representative - Evansville, IN Date Tuesday, May 7, 2024 City Evansville State IN Country United States Working time Full-time Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-ack, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, an CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service rep is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.
Position Details & Benefits Package: • Location: Onsite - Evansville, IN • Work Hours: 8:00 AM - 4:30 PM, Mon-Fri • Base rate $18.00/hr. • Quarterly Bonus opportunity • 401K with company match • Paid time off and paid holidays • Medical, Dental and Vision benefits • Employee Assistance Program (EAP) • Employee Wellness and Discount Programs • Career development and promotional opportunities

Essential Duties and Responsibilities:

- Execute managed care enrollment tasks using the Welfare Management System (WMS).

- Review enrollment concerns through WMS, and other State Medicaid Data systems.

- Assess managed care issues within the State of Health framework and determine subsequent actions.

- Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues.

- Adhere to all standards specified for this role as outlined in the corresponding annual performance criteria and bonus template.

- Perform managed care enrollment activities on the Welfare Management System (WMS).

- Review enrollment issues using WMS, eMedNY and other State Medicaid Data systems.

- Evaluate State of Health managed care issues and make next step determinations.

- Interact with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues.

- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

-Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs. - Apply State and/or federal eligibility rules for applicant/recipient information assessment. - Verifies applicant/recipient data through system interfaces. - Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy. - Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously. - Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills. - Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships. - Verifies and enters applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant. - Processes cases and takes necessary action on missing information promptly. - Meet Quality Assurance and performance metrics and stay updated on project and corporate policies. - Identify and escalate risks to management. - Attends all meetings and completes all trainings to stay informed on project/position updates. - Fulfill all performance requirements associated with eligibility processes. - Perform additional duties as assigned by management.
Minimum Requirements Minimum Requirements:

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Proven customer support or Client Service Representative experience strongly preferred. - Ability to handle complex service inquiries via telephone. - Strong critical thinking and problem-solving skills. - Moderate difficulty assignments requiring judgment and issue resolution. - Understanding of work implications and ability to recommend solutions. - Accurate data entry (40 keystrokes/minute), strong interpersonal skills. - Positive relationship-building with customers and state eligibility consultants. - Attention to detail; excellent organizational, verbal, and written communication skills. - Comfortable in a fast-paced, deadline-oriented environment. - Capable of executing many complex tasks simultaneously. - Team player with the ability to work independently. - Ability to remain stationary for an extended period. Preferred Qualifications: - Some college or a college degree. - 2+ years of relevant professional experience.
#INEligibility #INCSR #INCallCenterOps #HighlightedJobs0514X #HighlightedJobs0514LI #HighlightedJobs0514FB #HighlightedJobs0521X  #HighlightedJobs0521FB #maxINElg4
EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Hourly Base Pay Minimum for this Position $ 18.00 Hourly Base Pay Maximum for this Position $ 18.00