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Client Services Administrator

2 months ago

boulder, United States H2 Talent Full time

Our client, a leader in operations consulting and license applications in the cannabis industry, has an immediate need for a Client Services Administrator.


This position is remote four days a week, with Wednesday afternoons in person at various locations throughout the Boulder/Denver metro.


RESPONSIBILITIES

  • Provide daily administrative support services to CS team, such as scheduling meetings, directing calls, managing incoming correspondence, and organizing data for CS team members
  • Organize, input & maintain data into workflow systems (such as spreadsheets and Zoho) for all CS team members and company use
  • Lead the project kick-off call and be the first point of contact for clients and vendors, facilitating solutions and/or escalating requests as needed by providing accurate client info to the appropriate CS team member or other departments as required
  • Provide client support, including setting meetings, fielding inquiries and requests, assisting with use of internal systems such as SharePoint, and the delivery of documents
  • Attend client calls and interdepartmental meetings
  • Create slide decks for internal presentations and business planning purposes


WHAT’S NEEDED IN THIS ROLE

  • 1-3+ years of experience in an administration role
  • Ability to work independently and multi-task with little supervision while maintaining a strict attention to detail
  • Experience with Microsoft’s cloud-based products, including SharePoint, Teams and Office
  • Working knowledge of Adobe Acrobat & Google Suite
  • Experience with slide deck creation, such as in Microsoft PowerPoint and Canva
  • Professional verbal and written communication skills


WHAT WILL SET YOU APART

  • Previous experience working with CRM software such as Zoho
  • Some previous knowledge of the commercial cannabis industry
  • Editing or document review experience
  • Interest in client consulting and the cannabis industry
  • Comfort organizing around deadlines and tight timelines
  • Master of time zones