Apex Systems | Help Desk Specialist

5 days ago


plano, United States Apex Systems Full time

Apex is currently searching for an IT Support/Service Desk Support to support a large telecommunications client at their onsite location in Plano, TX. The position is slated as a W2 contract through end of next year with good chance of extension or conversion for strong performance. Hours will be Monday-Friday 11 AM-8 PM (with hour lunch) CT and rate will be $23 an hour. Will move quickly with interviews and decisions this week


Required experience:

--Must have experience with Active Directory, Azure, and Exchange group administration

--2+ years of IT support experience

--Strong phone presence and engagement with end users

--Must be able to work directly on client's W2


Perks:

--high profile telecom client will add to your resume

--opportunity to turn into long-term contract or full-time role

--great team culture


Location:

- Onsite position

- 5 days a week onsite in Plano, TX


Job Overview/Responsibilities:

This team member will be a part of a dedicated team focused on IAM, Privileged Access and general technical support calls / chats. The role involves daily operational duties for providing workstation, application support via calls, chats, service tickets. Along with onboarding and offboarding identities, managing privileged access, and maintaining IAM systems.


Qualifications / Requirements

  • Customer Service skills, professionalism, excellent communication skills
  • “Own it” attitude – we own the issue until it is resolved
  • Provides first level troubleshooting, support and resolution for application, hardware and communication problems; logs and answers user inquires accurately in ticketing system
  • Responds to end-user issues via telephone, chat or incident/service request tickets
  • Coordinates with Manager to minimize the impact of potential widespread issues
  • Aids with production of process and troubleshooting documentation
  • Responsible for user account administration and password changes
  • Provides basic network troubleshooting.
  • Experience using helpdesk ticketing systems (ServiceNow experience preferred)
  • Experience with Active Directory User/Group administration
  • Experience with Azure/365/Exchange user & group administration
  • Ability to visualize and troubleshoot complex issues remotely
  • Ability to prioritize and organize effectively
  • Ability to work independently and with others
  • Ability to comply with all Company implemented security procedures.


Essential Functions

  • Regular attendance during scheduled shifts
  • Ability to communicate detailed information and instructions within a corporate environment (Customer focused, Ownership)
  • Proficient use of MS Office, Mobile Devices, & Windows



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